Billing & Enrollment Specialist with Leadership Experience
Resume:
Mt. Washington, KY *****
Phone (502) 298 – 1743
E-mail *******@*****.***
Nikki Dakin
Objective
To work for a stable company that offers a chance for advancement.
Work experience
Jan 2017 – Present Billing and Enrollment Representative 4 Humana (HGB) Louisville, KY
My tasks include working both Billing QC and actual billing for TRS/TRR & TYA. Working TYA disenrollment, DHA reports for TRS/TRR & TYA, and a RCC decline report for TRS/TRR & TYA. Auditing account, Chargebacks, unapplied payments, Refunds, work requests, other various Onbase work items, and assisting my team as well as helping technical leads and other teams are done on a daily basis. I send DOES issues to DHA. I also research DHA congressional issues. I have been trained on DOES, CCD Fees, Onbase, CRIS, and WPS, & TOBE. I am also trained to process applications, autopay forms, online EFT and RCC payments. I have taken in-bound phone calls from beneficiaries to enroll them or dis-enroll them into their medical benefits. I have been trained on Active duty, Non-Active duty, Young Adult, Reserve select, and Reserve Retired beneficiaries, I am currently the point of contact for Young Adult, Reserve Select and Reserve Retired, and the ECHO programs. I have taken payments for Non-Active duty, Young Adult, Reserve Select, and Reserve Retired programs. I have also been trained to quote benefits and fill in as a BSR.
June 2015 – Jan 2017 Assistant Store Manager Oakley Louisville, KY
As an ASM I was responsible with helping the team in the store be successful and the store be profitable. Responsibilities included opening and closing the store, making deposits, and selling to customers, sometimes special ordering from other stores and corporate. Mobile registers, mobile printers, and computer registers were used when checking out customers. Drawers and safe were counted twice daily. Receiving product and maintaining the stockroom was done daily. I was responsible for updating the store with new displays for sunglasses and apparel and shipping out old inventory and receiving new product. Coaching team members was done daily. Conversion and sales numbers are calculated daily, weekly, and monthly. Inventory was done on a bi-yearly basis.
July 2014 – June 2015 Store Manager Uniform Destination Simpsonville, KY
I was responsible for the overall success of the retail store and the supervision of employees. I oversaw ordering, receiving stock and placing product out to sell. Making sure that everything was priced correctly and organized. The employee schedule and ordering were done weekly. Cash drawers were counted daily and deposits were done biweekly and taken to the bank. Customers were helped and checked out. Special orders are placed when product was not immediately available in the store. Orders were held and customers were contacted when orders were received. Full store Inventory was done quarterly.
Oct 2007 – July 2014 General Manager Regal Entertainment Group Shelbyville, KY
I was responsible for the overall success of the theater. This was achieved by providing excellent customer service to the patrons, making sure the daily operation ran smoothly through the supervision of a staff of 25-30 employees, building maintenance and meeting budgets. Other daily duties included inventory count, reconciliation of a safe and seven cash drawers and making multiple bank deposits. Employee’s work schedule and show schedules were done on a weekly basis. Paperwork required by the corporate office was done on a nightly and weekly basis. Inventory and supply ordering was done bi-weekly. I also waited on customers at the ticket and concessions counters.
May 2006 – Aug 2007 Office Assistant Chevy 2 Only Mt. Washington, KY
Adobe PageMaker was used to format and make changes to the company sales catalog. I also answered a multi line phone, took phone orders, and updated the online catalog.
Nov 2005 – Sept 2006 Collections Agent Citi Group Louisville, KY
Made outbound phone calls to collect past due payments on customer credit cards.
Feb 2006 – Sept 2006 CSR & Assistant Manager Blockbuster Mt. Washington, KY
Waited on customers, used a cash register, and stocked shelves. As Assistant Manager, I closed drawers, counted all cash in the safe, and made the deposit for the next day.
Aug 2005 – Nov 2005 Secretary Power Staffing Louisville, KY
Answered a multi-line phone. Worked with excel and word documents, merged documents and made mailing labels, and various other office activities.
Jan 2005 – Feb 2006 Waitress Outback Steakhouse Inc. Lou/Lex/Richmond, KY
Waited on customers, reconciled reports for sales and tip share, hostess and curbside carryout.
Feb 2003 – Jan 2005 Waitress and Cashier Sonny’s Real Pit BBQ Richmond, KY
Waited on customers and used the cash register.
Special Skills
Proficient on computers, and experienced with Microsoft Word, Excel, Power Point, and Adobe Pagemaker. I also have knowledge of Microsoft Access. Can type approximately 54 WPM with 95% accuracy, and 8000 KPH.
Education
Fall 2002 – Fall 2004 Eastern Kentucky University Richmond, KY
Graduated 2002 Bullitt East High School Mt. Washington, KY
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