Virtual Assistant & Social Media Manager
Resume:
Vanessa Amantillo
Virtual Assistant Executive Support Social Media Management
Remote Philippines
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LinkedIn: www.linkedin.com/in/vanamantillo
Portfolio: https://elevatewithyourbestva.my.canva.site/work-with-vanessa Professional Summary
Virtual Assistant supporting business owners with social media, administrative operations, and content creation. Skilled in managing inboxes, calendars, automation systems, and client communications with strong organization and efficiency. Brings 9+ years of experience across customer support, healthcare, and administrative roles, with a proven ability to streamline workflows and support daily operations. Professional Experience
Freelance Virtual Assistant & Social Media Manager Self-Employed May 2025 – Present
• Supported clients across health, real estate, and service-based industries
• Managed inboxes, client communication, and scheduling for smooth daily operations
• Created content calendars, graphics, and short-form videos (Canva, CapCut)
• Designed graphics and edited short-form videos using Canva and CapCut
• Wrote captions, performed hashtag research, and optimized content for engagement
• Conducted research, handled admin tasks, and coordinated workflows Key Client: Private Health & Wellness Company (US)
• Increased engagement by 30–50% through consistent and optimized content strategies
• Managed inbox, messaging, and client communication
• Scheduled appointments and maintained calendars
• Maintained and optimized automation workflows using GoHighLevel
• Supported email marketing campaigns and newsletters
• Utilized EHR systems for documentation and client data management
• Supported a coach with administrative tasks, scheduling, and daily operations
• Maintained brand consistency across all platforms Key Client: Short-Term Rental & Property Management Business (UK)
• Designed flyers, leaflets, and social media graphics for real estate and short-term rental listings
• Created engaging marketing visuals to attract potential renters and increase inquiries
• Ensured consistent branding across property listings and promotional materials Customer Support Specialist
Amazon Oct 2022 – April 2025
• Consistently achieved 95%+ quality and compliance scores
• Handled 60–90 daily customer interactions via phone, chat, and email
• logged and tracked 1,200+ cases monthly using CRM systems
• Resolved 80–90% of customer concerns on first contact
• Ensured data privacy and confidentiality in all interactions Healthcare Support Specialist
TeleTech Feb 2018 – Mar 2021 Philippines
• Managed patient scheduling, documentation, and records using EMR systems
• Coordinated administrative tasks to support healthcare teams
• Maintained strict compliance with data privacy regulations Customer & Technical Support Specialist
Qualfon Nov 2012 – Apr 2015 Philippines
• Provided high-volume technical and customer support via phone, chat, and email
• Documented troubleshooting processes and solutions in CRM systems
• Delivered clear, step-by-step guidance to resolve technical issues Education
Business Administration, Major in Management
Silliman University 2018
Core Skills
Virtual Assistance & Admin Support
• Email & Inbox Management (Inbox Zero)
• Calendar & Schedule Management
• Executive & Administrative Support
• Project Coordination & Task Management
• SOP Documentation & Workflow
Optimization
• Data Entry & Research
Social Media & Content
• Content Creation & Strategy
• Canva Graphic Design
• Short-form Video Editing (Reels, TikTok)
• Social Media Analytics & Reporting
• Copywriting & Caption Writing
• Community Management & Engagement
Tools & Platforms
Meta Business Suite, Instagram, Facebook, LinkedIn, Canva, CapCut, Adobe Photoshop Google Workspace (Docs, Sheets, Drive, Calendar), Microsoft Office (Word, Excel, PowerPoint, Outlook) Notion, Trello, Asana, ClickUp, Slack, Zoom, Microsoft Teams, Calendly Zapier, Salesforce, NextGen Office EMR, GoHighLevel, ChatGPT, Grammarly, Gemini Key Achievements
• Increased engagement by 30–50% through content optimization
• Managed multi-client operations, including inboxes, scheduling, and workflows
• Maintained 95%+ performance and resolved up to 90% of issues on first contact
• Implemented automation and systems (GoHighLevel, EHR) to improve efficiency
• Created content and marketing materials that boosted visibility and engagement Certifications
• Magic Executive Assistant Training – Magic Inc.
• Certified Virtual Assistant Professional
• Certified in AI-Enhanced Graphic Design
• HIPAA Privacy Training
• Amazon Top Performer – Employee of the Year (2023)
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