Customer Care Coordinator with Ops & Admin Leadership

Objective

To secure a challenging position in a fast-paced environment where my multitasking abilities and customer service management experience can be utilized to facilitate the goals of that organization.

Experience

Contractor State License Schools [May 2022-May 2026] Lawndale, CA

Operations Supervisor

Lead and supervise a team of 6–7 student administrators across four school locations; responsible for staffing, training, performance evaluations, and ongoing development.

Establish clear goals and performance objectives for direct reports; provide regular coaching.

Ensure compliance with organizational policies, safety protocols, and performance standards across all assigned locations.

Promote a positive, team-oriented culture aligned with company values, emphasizing continuous development and exceptional customer service.

Coordinate administrative operations across multiple sites, including scheduling, file management, expense reporting, and confidential recordkeeping.

Provide comprehensive administrative support to regional teams, including preparing reports, templates, recap notes, correspondence, and presentations.

Serve as the primary point of contact for resolving operational or customer-related issues; delegate responsibilities and coordinate responses with relevant departments.

Travel regularly between locations to support administrators and cover operational gaps as needed.

Facilitate communication with customers, instructors, and staff via phone, email, and in-person interactions; represent the organization professionally in meetings and presentations.

Oversee budgeting, cost control, and sales initiatives for region to improve profitability and support corporate financial goals.

Manage task delegation, meeting coordination, and project support to ensure smooth operations and high-quality service delivery.

Lead and participate in special projects and process improvement initiatives as assigned by upper management.

Allied High Tech [May 2018-May 2022] Rancho Dominguez, CA

Customer Service Manager

Managed a team of five in the Customer Service Department, overseeing daily operations, training, and performance to ensure service excellence.

Managed end-to-end account setup and maintenance for domestic and international clients, including CRM updates, credit approvals, and order validation.

Acted as liaison across customer service, sales, marketing, accounting, and logistics to ensure operational alignment and communication.

Processed high-volume orders, quotes, and RMAs through multiple channels (web, phone, email) with speed and accuracy.

Led trade show logistics from registration through post-show follow-up; collaborated on marketing materials and social media for event promotion.

Planned and booked travel for sales and executive teams, optimizing cost and schedule efficiency.

Maintained quality control by verifying service team orders and managing final product inspections.

Coordinated weekly sales meetings and managed calendars for senior leadership.

Oversaw e-commerce operations, including website content updates, product listings, pricing, and promotions across Amazon and the company website.

Intraceuticals Skin Care [July 2010-May 2018] Long Beach, CA

Customer Service Manager

Supervised day-to-day customer service operations and served as the primary liaison between clients, sales teams, and internal departments.

Trained and onboarded new customer service representatives and sales staff, promoting consistent service standards across the organization. Managed a team of 6 remote representatives.

Resolved escalated customer issues with professionalism and efficiency, ensuring positive outcomes and strengthening client relationships.

Processed high-volume domestic and international sales orders and invoices with accuracy, using CRM and internal order management systems.

Managed new account setups, verified tax documentation, and approved client credit applications to ensure compliance and reduce risk.

Oversaw approval of sales representative expense reports and assisted with collections, accounts receivable, and light accounts payable tasks.

Coordinated logistics for product shipments and inventory management, collaborating closely with warehouse and operations teams.

Provided technical support and upsold skincare products, contributing to increased customer satisfaction and revenue growth.

Arranged domestic and international travel for executive and sales teams, ensuring cost-efficiency and timely coordination.

Education

High School Fall 2001-Summer 2003

Basic High School, Henderson NV

High School Diploma

College Fall 2003-Summer 2005

College of Southern Nevada, Henderson NV

(AS) Business Management Degree

Skills

Ability to deal with a fast-paced, demanding environment. Computer proficiency in Microsoft Word suite. Ability to multi-task and work independently as well as with a team. EXTREMELY detail oriented, amiable and able to make sure that things run smoothly and proficiently.

*Microsoft Outlook *NetSuite *Microsoft Word Suite *Windows 11 *Fed-Ex, UPS, DHL, USPS *SAP

*WPM 70 *QuickBooks *Sales Force *Syspro *WordPress *BarTender *Bilingual *Google Suite *Hubspot

References

*Daniel Ascencion 323-***-****

*Sandra Garcia 702-***-****

More references upon request.

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