Operations Supervisor with 22 Years Experience

Tamula Blue

****.******@*****.*** (***) ***-****Fresno, TX

Summary

Seasoned Supervisor Operations with 22 years of experience, adept at managing public transportation services and emergency response. Proficient in GDS, performance optimization, and remote coordination. Seeking to leverage expertise in operational oversight and team leadership in a Supervisor Operations role. Work Experience

Metropolitan Transit Authority

Service Supervisor Nov 2019 - Present

• Ensure timely and accurate execution of public transportation routes, adapting assignments and trip movements as necessary.

• Manage incident and emergency response, coordinating with relevant personnel to maintain safety and service continuity.

• Support the operator hiring process, contribute to disciplinary actions, and provide recommendations regarding employment status changes.

• Conduct thorough inspections of transportation equipment and maintain comprehensive records, ensuring adherence to safety and operational standards.

Bus Operator Mar 2009 - Nov 2019

• Ensured safe and timely transportation for passengers by adhering to specified routes and schedules.

• Maintained a courteous demeanor and provided assistance to passengers as required to uphold service standards.

• Complied with organizational policies and procedures to facilitate the smooth operation of transit services. United States Postal Service

Carrier Nov 2002 - Jun 2006

• Executed daily mail delivery routes with precision, ensuring all packages and correspondence reached their destinations in a timely manner, while adeptly adapting to variable conditions and making route adjustments as necessary.

• Conducted thorough inspections of transportation equipment to maintain operational standards and safety, documenting and reporting any discrepancies for corrective action.

• Facilitated communication with customers, providing guidance on postal regulations and procedures, addressing inquiries related to postage rates and post office box services. Verizon Wireless

Retail Sales Representative Apr 1999 - Nov 2002

• Delivered exceptional customer service, educating clients on mail service regulations, rates, and optimizing mail handling procedures to ensure secure and accurate deliveries.

• Fostered strong customer relationships by demystifying technology, recommending products and solutions to streamline and enhance their daily lives.

• Contributed to team success by leveraging a passion for cutting-edge technology to drive sales and ensure customer satisfaction with new product acquisitions.

Education

WestSeattle High School

High School Diploma, N/A Seattle, WA May 1986

Skills

Microsoft Office (Excel, PowerPoint, Microsoft Word), Supervision, Supervisor Collaboration, Professional Relationships, Inspection Management, Creative Solutions, Write Reports, Enforce Policies, Special Assignments, Outstanding Prioritization Skills, Motivational Leadership, Critical Thinking, Problem-solving, Microsoft Office, Regulations

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