IT Support Specialist with Customer Enablement

Manuel Aguilar Jr

Balch Springs, Texas 317-***-**** ****************@*****.*** https://www.linkedin.com/in/manuel-aguilar-jr/

IT support professional with a Google IT Support Professional Certificate and a strong foundation in troubleshooting, system support, and user assistance. Brings 8+ years of customer-facing experience with strengths in communication, problem resolution, and client support. Skilled at diagnosing technical issues, guiding users through solutions, and delivering reliable, service-oriented support in fast-paced environments

RELEVANT SKILLS

• Underwriting Support • Customer Service & Client Relations • Compliance & Regulatory Awareness • Data Entry & Record Management • Time Management & Multi-Tasking • Problem Solving & Conflict Resolution • Policy Review & Interpretation

EDUCATION

Texas General Lines 02/2023

● Advised current and potential clients on home, auto, and life insurance benefits and options designed to provide personal and property protection in unforeseen circumstances

Google IT Support Professional Certificate 05/2021

● IT support professional with a Google IT Support Professional Certificate. Skilled in troubleshooting, networking, operating systems, systems administration, security, and customer service.

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Excel, Windows 10, ServiceNow ticketing system, fundamental cloud concepts, and PC maintenance and performance

PROFESSIONAL EXPERIENCE

Manager/ Notary • The UPS Store, Mesquite, Texas 09/2021- 05/2023

●Assist customers to determine the best way to ship their packages

●Assist customers with document services

●Manage purchases and payment transactions using cash registers and related software, and assist customers with returns and exchanges

●Create an exceptional buying experience by presenting product promotions and sales opportunities based on conversations with customers

Cook • WingStop, Mesquite, Texas 12/2020 - 12/2020

●Stored food in designated containers and storage areas to prevent cross examination and an effective work flow

●Maintained a clean and safe work environment around the kitchen

●Prepared orders by cooking the exact number of items the customer had ordered, paying particular attention to details and customer needs

●Operated the cooking equipment such as the deep fryers and grills, demonstrating adaptability of work tasks needing to be accomplished

Cook/Server • Buffalo Wild Wings, Rockwall, Texas 08/2018 - 10/2018

●Cooked food orders to customer satisfaction, including solving problems that arose in kitchen

●Prepared all orders in the kitchen within a 6 minute time frame, demonstrating time management skills

●Ensuring all food is cooked to the right temperature for serving the customers

●Maintained a professional standard for customer service while working in a fast paced environment

Life and P&C Insurance Agent • Camero Insurance, Dallas, Texas 07/2022 - Present

●Produce and execute strategic business plans that imbue the company's client base and ascertain its strong presence.

●Accept feedback from clients and attempt to improve sales performance and procedures from that.

●Close sales and lead customers through the purchasing process.

●Research potential leads from business directories, web searches, or digital resources Contact potential customers through phone calls and emails.

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