Remote-Ready Customer Service & Maintenance Specialist

Jonathan Dreher

**** * ******* **** ** Mesa, AZ *5201 +1-602-***-**** ***********@*****.***

Professional Summary

Resourceful customer service and maintenance expert with 10 years of experience in retail and cleaning services. Recognized for outstanding service and proficiency in equipment management, detailed cleaning, and repairs. Brings proven skills in operational efficiency and customer relations, poised to leverage transferable expertise in pool maintenance and service.

Work Experience

Cashier/Customer Service

T&B Holdings Tempe, AZ

May 2022 to January 2024

• Operated Chevron gas station and convenience store independently, ensuring smooth daily operations and customer satisfaction

• Provided friendly, professional customer service by answering questions and resolving issues, enhancing customer experience

• Managed cashier duties including accurate cash handling and transaction processing

• Maintained optimal inventory levels by stocking shelves and coolers to meet customer demand

• Ensured cleanliness of store interior, exterior, restrooms, and fuel pumps to maintain a welcoming environment Carpet Cleaning/Repair Technician

Fosters Carpet Care Mesa, AZ

June 2017 to May 2022

• Delivered high-quality carpet cleaning services using hot water extraction and bonnet cleaning techniques

• Performed carpet repairs including power stretching, patches, and spot dyes to improve customer satisfaction

• Administered specialized pet stain and odor treatments, addressing challenging cleaning issues

• Maintained company vehicle and equipment to ensure readiness and reliability for service calls

• Recognized with four consecutive Outstanding Customer Service awards for excellence and lowest redo rate Education

Automotive Technology, Medical Billing (Some College) Mesa Community College, United Education Institute Mesa, AZ September 1994 to February 1995

Automotive Technology (Highschool)

EVIT - East Valley Institute Of Technology Mesa, AZ September 1991 to May 1993

Skills

Customer service Cash handling Inventory management Communication skills Maintenance Driving Time management

Certifications and Licenses

Driver's License

Food Handler Certification

Additional Information

Authorized to work in the US for any employer

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