QA Analyst in Transition to Software Testing

Amelia Davies

Pennsylvania, United States ************@*****.*** +1-301-***-****

Summary

Detail-oriented QA Analyst aspirant with 15+ years of professional experience, bringing a strong foundation in financial operations, data accuracy, and stakeholder communication, complemented by ISTQB Foundation (CTFL) and Agile Tester (CTFL-AT) certifications. Demonstrates hands-on knowledge of manual testing, User Acceptance Testing (UAT), test case design, and defect tracking, with the ability to translate business processes into structured test scenarios and validation workflows. Proven track record of managing high-volume, detail-critical operations, ensuring accuracy, compliance, and timely issue resolution in fast-paced environments. Recognized for analytical thinking, cross- functional collaboration, and a strong commitment to delivering quality outcomes while transitioning into software testing within Agile environments.

Experience

Residence Inn by Marriott

Front Desk Manager

Upper Marlboro, Maryland

May 2025 – present - October 2025

• Validated 100+ daily guest transactions and reservations, ensuring data accuracy and compliance with system workflows.

• Identified and resolved 20+ weekly service issues by analyzing guest feedback, improving resolution time by 25%.

• Maintained 100% accuracy in cash handling and audit logs by executing detailed nightly reconciliation and documentation checks.

• Documented and tracked guest incidents and operational inconsistencies, enabling faster issue resolution and process improvements.

• Collaborated with cross-functional teams (housekeeping, maintenance, management) to ensure end-to-end service quality across 3+ operational workflows.

• Executed nightly audit procedures and verified system reports, ensuring data integrity and readiness for next-day operations.

• Improved communication efficiency by maintaining structured pass-on logs, reducing service gaps across shifts by 30%. Homewood Suites by Hilton

AP Specialist and Front Desk Manager

Largo, Maryland

February 2024 – May 2025

• Validated 50–80 daily reservations, payments, and check-ins, achieving ~98% data accuracy and reducing billing discrepancies.

• Investigated and resolved 15–25 weekly guest-reported issues by identifying booking and payment inconsistencies, improving resolution turnaround time by ~20%.

• Maintained and audited 500+ customer and financial records monthly, reducing data entry errors and improving system consistency.

• Coordinated with 3+ cross-functional teams to verify room readiness and service requests, improving workflow efficiency and reducing delays by ~15%.

• Processed 40–60 invoices monthly and managed petty cash transactions, ensuring 100% on-time payments and accurate reconciliation.

• Documented and tracked recurring operational issues, contributing to process improvements that reduced repeat errors by ~15%. Wholistic Services

Finance Specialist

Washington, D.C.

March 2023 – September 2023

• Executed end-to-end validation of 150+ monthly invoices in Sage Intacct, ensuring 100% alignment with financial controls and business rules.

• Designed and applied structured verification checks for invoice coding and approvals, reducing processing errors by 20%.

• Performed reconciliation testing on vendor statements, identifying and resolving 25+ discrepancies to ensure data accuracy.

• Managed weekly EFT/ACH and check payment cycles (~100 transactions/week), ensuring 100% on-time disbursement and audit readiness.

• Investigated and resolved vendor inquiries within 24–48 hours, reducing payment delays by 15% and improving stakeholder satisfaction. Corporate Caterers

Accounting Clerk

Clinton, Maryland

September 2021 – January 2023

• Validated 200+ monthly financial transactions by reconciling invoices, payments, and GL entries, ensuring 99%+ data accuracy aligned with business rules.

• Executed end-to-end validation of AP/AR workflows, identifying and resolving discrepancies, reducing payment errors by 20%.

• Analyzed vendor statements and investigated inconsistencies, resolving 95% of issues within defined timelines and improving process reliability.

• Generated and reviewed AR aging reports to identify high-risk accounts, supporting timely follow-ups and reducing overdue balances by 15%.

• Documented and maintained structured financial records and workflows, improving traceability and audit readiness for 100% of transactions.

• Collaborated with cross-functional stakeholders to process payroll, orders, and financial data, ensuring alignment with business requirements and process accuracy.

• Performed data verification and reconciliation across QuickBooks and internal systems, identifying edge cases and preventing reporting discrepancies.

Discovery Health

Accounts Payable Associate

Johannesburg, South Africa

January 2010 – June 2021

• Validated 200+ monthly invoices against purchase orders and approval workflows, ensuring 100% compliance with financial controls and business rules.

• Executed detailed data verification and reconciliation processes, identifying and resolving discrepancies to reduce payment errors by 15%.

• Processed and tested end-to-end financial transactions in QuickBooks, ensuring accuracy of system inputs and outputs across 1,000+ records monthly.

• Performed weekly payment run validations (checks and EFTs), achieving 98% on-time vendor payments and minimizing processing delays.

• Investigated and resolved vendor statement inconsistencies, reducing outstanding discrepancies by 20% through root cause analysis.

• Documented and maintained standardized procedures for invoice processing and reconciliation, improving onboarding efficiency for new associates by 25%.

• Collaborated with cross-functional teams and vendors to resolve billing issues, enhancing communication workflows and reducing query turnaround time by 30%.

Education

Diploma in Personal Computing – Windows

Damelin Computer School • 1st Class

• Gained practical skills in Windows environment, file management, and office software usage. Professional Diploma in Information Technology

Havatech Skills Training & Employment Centre

Johannesburg, South Africa

2004

• Covered computer fundamentals, MS Office applications, operating systems, networking basics, and introductory programming (Visual Basic 6.0).

• Built a strong foundation in IT systems, software usage, and technical problem-solving. Diploma in Practical English for Everyday and Business Use Cambridge Tutorial College • 85%

Jersey, Britain

1993

• Developed strong written and verbal communication skills.

• Focused on grammar, sentence construction, business writing, and professional correspondence. Certifications

Scrum Master

TestDome • 2026

• The Scrum Master Certificate from TestDome validates understanding of Scrum principles and practices, enhancing the ability to contribute effectively to agile projects.

ISTQB Certified Agile Tester (CTFL-AT)

American Software Testing Qualifications Board (ASTQB) • 2022

• The ISTQB Foundation Level Agile Tester (CTFL-AT) certification provides the key testing skills necessary to successfully contribute to an Agile / Scrum project.

ISTQB Foundation Level Certified Tester (CTFL)

American Software Testing Qualifications Board (ASTQB) • 2022

• The ISTQB Certified Tester Foundation Level (CTFL) certification provides essential software testing knowledge, including techniques for designing test cases, test processes, best practices, testing principles, and test management principles. Skills

Accounts Payable/Receivable (AP/AR), Invoice Processing, Vendor Relations, Payment Processing, Collections, Invoice Generation, and Aging Reports

MS Office Suite (Word, PowerPoint, Excel with VLOOKUPS and pivot tables), QuickBooks (Online & Desktop), Sage Intacct, Jira, Zephyr, Postman, Paradigm

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