Detail-Oriented Warehouse Administrative Professional

FERNANDO BONILLA

Cel: 626-***-****

**********@*****.***

"Detail-oriented and highly organized professional with 10] of experience in warehouse office administration and customer service. Skilled in inventory management, order processing, and client relationship management. Dedicated to ensuring efficient operations and delivering exceptional customer experiences."

CORE COMPETENCIES

●Bilingual Proficiency (English/Spanish)

●Certified Sit Down Forklift operator

●Data Entry & Accuracy

●Team Leadership & Collaboration

●Organizational & Multitasking Abilities

●Customer Service & Interpersonal Skills

●Prioritization & Decision-Making Skills

●Advanced Communication & Empathy

●Attention to Detail & Deadline Management

PROFESSIONAL EXPERIENCE

King Shocks Technology - Garden Grove CA.

Warehouse office admin assistant (Jul 2022 / Nov 2024)

●Handled incoming phone calls, addressing inquiries and coordinating with team members for prompt responses.

●Entered and maintained accurate records of inventory, orders, and delivery schedules in company systems.

●Managed office supplies, ensuring availability and a clean, organized workspace.

●Prepared and analyzed detailed reports on warehouse operations, inventory levels, and order fulfillment rates to identify inefficiencies and implement solutions.

●Coordinated billing processes, prepared invoices, and ensured accuracy in payment records.

●Scheduled and managed driver routes, prioritizing efficiency and customer satisfaction.

●Supervised the receipt, storage, and dispatch of goods, ensuring accurate inventory records.

●Collaborated with procurement teams to schedule deliveries and maintain optimal supply levels.

●Enforced health and safety regulations, promoting a secure and compliant work environment.

California Department of Public Health (CDPH)

Remote CSR Case Specialist (Jan 2020 / June 2022)

●Social Media / Live Chat / Telephone CSR

●Communicate with customers to understand their requests and language preferences.

●Resolve customer queries and complaints following the industry practices and company standards at all times. Conducting customer surveys to ascertain their requirements.

●Maintaining a record of customer communication.

●Redirecting customers to the pertinent department, deferring to management in instances of uncertainty.

●Providing customers with details of CDPH products or services that may suit their needs.

●Monitoring call and mail histories to ensure all customers have been assisted.

Allstate Floral – Cerritos CA;

Warehouse Operations Clerk (Feb 2015 / Jun 2019)

●Coordinate Shipping and receiving operations.

●Inventory Checker and Certified Forklift Operator.

●Responsible for all inbound and outbound shipments.

●Utilize office appliances and computers for word processing, and spreadsheet creation in Excel.

●Undertake basic bookkeeping tasks and issue invoices, checks, and multiple documents.

●Managed stockroom, and worked closely with supply vendors to ensure no supply/safety equipment shortage.

●Perform other office duties as assigned

Contact this candidate