Versatile Frontline Professional with Customer Care Skills
Resume:
Madi wilson
Amity, AR *****
**************@******.***
Work Experience
Bank Teller/Customer Service Representative
Diamond Bank-Glenwood, AR
August 2025 to Present
• Managed a high volume of customer interactions while maintaining professionalism and courtesy at all times
• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations
• Handled confidential customer information securely in accordance with privacy guidelines
• Resolved complex account issues by conducting thorough research and working closely with other departments as needed
• Assisted in the implementation of new technology systems for improved transaction processing
• Developed strong relationships with regular customers through personalized service Certified Nursing Assistant
Lake Hamilton Health and Rehab-Hot Springs, AR
December 2024 to Present
• Provided direct patient care, including assisting with activities of daily living such as bathing, grooming, and dressing
• Monitored vital signs and reported any changes or abnormalities to the nursing staff
• Assisted in transferring patients from beds to wheelchairs or other mobility devices
• Maintained accurate documentation of patient care activities and observations
• Ensured a clean and safe environment for patients by maintaining cleanliness in patient rooms and common areas
• Assisted with feeding patients who required assistance or had special dietary needs
• Provided emotional support to patients and their families during difficult times
• Responded promptly to call lights and requests for assistance from patients Cosmetologist/Hair Stylist
Bismarck, AR
June 2024 to Present
Advertising myself & my work to get clients,making appointments with clients, & handling money.
• Performed a wide range of cosmetology services including haircuts, styling, coloring, and chemical treatments
• Maintained a loyal client base by providing exceptional customer service and personalized consultations
• Stayed up-to-date with the latest trends in hairstyles, makeup techniques, and beauty products through continuous education and training
• Maintained cleanliness of workstations by sanitizing tools after each use to ensure a hygienic environment for clients
• Managed appointment scheduling system efficiently to maximize productivity while accommodating client preferences
Server/Waiter
Taco Mama-Hot Springs, AR
April 2023 to Present
Greet customers, take orders & carry out food, work with money & work over the phone with questions
& making to go orders
Sonic Carhop
Sonic Drive-In-Glenwood, AR
May 2021 to February 2023
I learned how to take customers orders through a headset, make a variety of drinks & ice cream, bring orders to customers, I handled money, and learned good customer service skills Education
certified nursing assistant (certified nursing assistant) November 2024 to November 2024
Cosmetology (Trade school)
Hot Springs Beauty College-Hot Springs, AR
August 2022 to September 2023
Skills
Serving Experience Cashiering Upselling Hair Styling Patient care Food Handling Food Service Organizational skills Cash register Cash Handling Cash handling Makeup Application Retail Sales Communication skills Appointment scheduling Computer skills Customer service
Certifications and Licenses
Cosmetology License
September 2022 to Present
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