Multifaceted Collections and Hospitality Professional
Resume:
Narmeen Zaman
**************@*****.**
m
EXPERIENCE
PNC, remote—collection specialist
June 2023- PRESENT
Detail-oriented and results-driven Collection Specialist with 2 years of experience managing account collections, negotiating payment arrangements, and maintaining positive customer relationships. Skilled in reducing delinquency rates, adhering to compliance standards, and using
[software/tools, like Salesforce, CACS, etc.]. Strong communicator with a proven ability to meet and exceed collection goals.
Baymont inn and suites—assistant manager
June 2020- June 2023
Guest-focused and highly organized Hotel Assistant Manager with 3 years of hospitality experience overseeing front desk operations, guest services, and daily hotel management. Skilled in leading teams, resolving guest issues, managing reservations.
EDUCATION
Portage Northern High School—high school diploma
June 2013- May 2017
Graduated with a gpa of 3.6
Chegg
Currently taking self guided online classes through my current employer for cybersecurity, will be finishing in June 2026
CLOSING
I am a motivated and dependable professional committed to delivering high-quality results and contributing positively to team success. I bring strong communication skills, adaptability, and a consistent work ethic to every role I SKILLS
Communication Skills
Problem-Solving
Time Management
Teamwork and
Collaboration
Critical Thinking
Customer Service
Multitasking
Organization and
Planning
Conflict Resolution
Work Ethic and Reliability
Computer Literacy (Word,
Excel, basic software
tools)
Negotiation Skills (good
for sales, customer
service, collections,
management)
Typing
Claims specialty
Credit reporting
take on. Eager to continue growing professionally, I am prepared to add value to an organization that values dedication, accountability, and continuous improvement.
LANGUAGES
English, Urdu, Hindi, Punjabi
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