Versatile Case Manager with Behavioral Support Expertise

Ronnika Sullivan

Louisville, KY *****

Local to Jefferson County, KY and is available for travelling Never Worked with CVS Before

Summary:

Versatile Case manager having experienced with Instructing students with both behaviour and intellectual disabilities also follow individualized plans designed by a behaviour specialist to support student behaviour goals.

Proficient with Assisting teachers in managing disruptive behaviours and reinforcing positive behaviours and Ability to recruit young people between the ages of 18-24 who have been incarcerated or in the court system and follow-up with young adults at appointments and court and represent young adults at Court Assist with helping youth.

• Hands on Handling Case Assignments, draft service plans, Review Case Progress and Determine Case Closure and Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

• Experienced with Taking the extra mile and interact with patients to keep track of their progress and to ensure satisfaction and Record cases information, complete accurately all necessary forms and produce statistical reports

• Expert in Promoting quality and cost-effective interventions and outcomes also Assess and address motivational and psychosocial issues and Adhere to professional standards as outlined by protocols, rules and regulations.

• Hands on Investigating complaints of violations of law to reduce risks to children also Knowledge of the Texas Child Care Licensing Act, Family Code, and other laws and regulations relating to children and their care. Skills:

• Child Protective Services

• Program management

• Leadership

• Mentoring

• Google Docs

• Interviewing

• Customer service

• Child protective services

• Teaching

• Working with people with developmental disabilities

• Childcare

• Curriculum development

• ICD coding

• Special education

Education:

• Master of Science in Justice Administration from University of the Cumberland’s - Williamsburg, KY May 2017

• Bachelor of Science in Justice Administration from University of Louisville - Louisville, KY August 2013 Experience:

Jefferson County Public Schools, Louisville, KY (Onsite Contract) February 2023 – May 2024 Behaviour Instructor/ Teacher

Instruct students with both behaviour and intellectual disabilities as well as Elementary School students in all subject matters in each grade level.

Teach in accordance to their individual IEP Plans Offer extra help whenever needed

Follow individualized plans designed by a behaviour specialist to support student behaviour goals.

Assist teachers in managing disruptive behaviours and reinforcing positive behaviours. CEO Works, Louisville, KY (Onsite Fulltime) August 2021 – July 2023 Job Coach

• Screen and match program participants with employment opportunities, taking into consideration each participant’s skills, work experience, interests, and goals and aspirations

• Customize participants’ resumes to fit identified opportunities

• Manage a caseload of participants, support and coach them around applying for jobs, navigating the hiring process, and finding and securing right fit employment KY Youth Career Center, Louisville, KY (Onsite Fulltime) October 2018 – June 2021 Youth Counsellor

• Offer apprenticeship and occupational training opportunities for disconnected young adults and assist clients in identifying personal goals, developing leadership skills and planning career moves.

• Ability to recruit young people between the ages of 18-24 who have been incarcerated or in the court system.

• Ability to follow-up with young adults at appointments and court and represent young adults at Court Assist with helping youth.

• Provide aid and guidance for clients who need social services or other assistance through one-on-one conversation, documents, and research and then connect them with the appropriate agency, person, or service best equipped to help.

• Meeting with clients to track their progress and adjust goals and plans if necessary.

• Recruit young adults into the program at the courthouse, attorney offices and in low income neighbourhoods Rebirth and Renewal Family Life Center, Louisville, KY (Onsite Contract) May 2019 – September 2019 Targeted Case Manager

• Handle case assignments, draft service plans, review case progress and determine case closure.

• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction

• Record cases information, complete accurately all necessary forms and produce statistical reports

• Promote quality and cost-effective interventions and outcomes

• Assess and address motivational and psychosocial issues

• Adhere to professional standards as outlined by protocols, rules and regulations. DCI - Louisville, KY (Onsite Contract) March 2018 – July 2018 Collector

• Effective customer service, communication and negotiation skills.

• Professional demeanor.

• Ability to handle multiple tasks in a production driven environment.

• Ability to learn a wide variety of clients.

• Ability to learn and adhere to all state and federal laws.

• Familiar with a variety of business concepts, customer service practices and procedures Selected Contributions:

• Ability to answer inbound and outbound calls.

• Successfully met monthly bonus and ops goals as set by management.

• Successfully met daily call quota of 421 calls per day.

• Remain in a stationary position; operate a computer, telephone, and other office productivity machinery; and communicate or exchange information accurately.

DFPS - Corpus Christi, TX (Onsite Contract) 2017 – 2018 Residential Childcare Licensing Inspector I

• Investigates complaints of violations of law to reduce risks to children.

• Studies and processes applications for licenses as required by law.

• Monitors licensed facilities to determine compliance.

• Trains, consults with facilities to upgrade services to children.

• Completes reports to document decisions on licensing actions. Selected Contributions:

• Knowledge of the Texas Child Care Licensing Act, Family Code, and other laws and regulations relating to children and their care.

• Knowledge of administrative practices and the organizational structure in child care facilities.

• Ability to understand and follow objectives, philosophy, policies, and procedures of regulatory administration.

• Ability to assess the appropriateness of placement of children in child care facilities according to sound child care principles.

BCFS - Corpus Christi, TX (Onsite Contract) 2015 – 2017 Preparation for Adult Living (PAL) Training Facilitator III

• Utilize instructional design methodologies and established learning theories to create and facilitate training courses for Preparation for Adult Living (PAL) program for young adults aging out of the foster care system.

• Track and maintain course metrics including participant lists and course outcomes. Selected Contributions:

• Design and distribute marketing and training materials for all PAL courses.

• Implement regular changes to program modules and curriculum based on feedback from participants.

• Manage program budget and ensure that receipts and expense reports are maintained properly for accurate and on-time bookkeeping.

• Collaborate with local community, agencies and leaders to gather additional resources to enhance life skills training.

• Serve as organizational representative at conferences and professional gathering to present overview, goals, and achievements of PAL program.

• Planned curriculum for classes taught and managed programs offered to the students. Use of a computer and PowerPoint and Microsoft Office Suite products.

Jefferson County Public School, Jefferson, Kentucky, US (Onsite Contract) 2014 – 2015 Exceptional Childhood Education Instructional Assistant

• Assisted teachers in designing educational plans with emphasis on early childhood learning theories and techniques. Maintained clean and safe environment for students.

• Demonstrated positive behavioural support and positive reinforcement while interacting with students.

• Selected Contributions:

• Partnered with lead teacher to create developmental and learning plans for each child based on perceived areas of strength and areas of need.

• Supported 3 students in reaching their standard math and reading levels through the development of grade- appropriate summer school curriculums.

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