Remote Data Entry & Bilingual Support Specialist

Mauricio Perez

*********@*****.***

Remote Customer Support Data Entry Bilingual English-Spanish Professional Summary

Bilingual customer service and data management professional with 20+ years of experience supporting clients, maintaining accurate records, and working across fast-paced service environments. Strong background in customer communication, data entry, documentation, compliance, and issue resolution. Recognized for accuracy, reliability, and the ability to deliver professional support in both English and Spanish.

Core Skills

● Customer service and client support

● Data entry and record management

● CRM and database updates

● Reporting and documentation

● Quality assurance and accuracy

● Bilingual communication (English and Spanish)

● Schedule and route coordination

● Compliance and safety documentation

● Problem solving and issue resolution

● Microsoft Office and electronic systems

Professional Experience

Pest Control Technician Purcor Pest Solution

08/2024 - 04/22/2026

● Provide customer-facing service while resolving client concerns and explaining treatment plans clearly and professionally.

● Enter and maintain accurate client data, service notes, and treatment records in company systems.

● Ensure documentation is complete, organized, and compliant with company and regulatory standards.

● Support customer retention by educating clients on prevention strategies and follow-up service needs.

Pest Control Technician Art Pest Control

08/2017 - 07/2024

● Delivered high-quality customer support during service visits, answering questions and building trust with clients.

● Updated service logs and client records with strong attention to detail, achieving 98% accuracy.

● Maintained organized documentation to support scheduling, follow-up service, and reporting needs.

● Balanced field service responsibilities with administrative data entry and recordkeeping tasks. STS Driver Transportation America

05/2013 - 03/2017

● Provided dependable service to passengers while maintaining a professional, supportive, and safety-focused experience.

● Managed route schedules and service records with a 95% on-time performance rate.

● Maintained accurate trip logs and passenger documentation for reporting and compliance purposes.

● Assisted individuals with varying needs while communicating clearly and respectfully. Valet Supervisor Parking Management Company

09/2011 - 05/2013

● Supervised daily operations and supported team performance in a high-volume customer service environment.

● Handled transaction balancing and financial reporting with accuracy and attention to detail.

● Helped improve operational efficiency by 15% through stronger process control and team coordination.

● Maintained service standards, communication quality, and professional presentation across the team.

Valet / Door Attendant USA Parking, Ritz Carlton South 10/2008 - 09/2011

● Delivered front-line customer service in a hospitality setting with a strong focus on guest satisfaction.

● Assisted guests with arrivals, departures, and valet operations in a fast-paced environment.

● Maintained a welcoming, professional approach while supporting smooth daily operations. Education

High School Diploma

U.E. Fermin Toro, Caracas, Venezuela

● Additional training in Network Administration and Windows System Operations.

● Built foundational skills in computer systems, technical troubleshooting, and problem solving. Languages

● Spanish: Native / Bilingual

● English: Professional Working Proficiency

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