General Manager

Tiffany Turnbo

Senior Beauty & Wellness Operations Leader Revenue Growth Team Development

PROFESSIONAL SUMMARY

Results-driven management professional with 20+ years of leadership in beauty, wellness, and hospitality.

Proven ability to drive revenue growth, improve client retention, and lead high-performing teams. Recognized for

delivering exceptional service experiences while increasing operational efficiency.

PROFESSIONAL EXPERIENCE

General Manager Massage Envy — Memphis, TN Dec 2022-Feb 2026

+ Led a team of 15+ employees, improving service delivery and team productivity.

+ Increased membership sales and client retention through coaching and performance tracking.

+ Drove revenue growth through service upselling and retail strategies.

+ Managed daily operations including payroll, scheduling, and inventory.

Salon Manager Laura’s Hair Salon — Chicago, IL Jun 2020—Oct 2022

+ Increased repeat clientele and referrals through strong client relationships.

+ Boosted retail sales through team training and product recommendations.

+ Improved scheduling efficiency and daily operations.

Salon Manager Anu Salon & Spa — Chicago, IL Apr 2015—May 2020

+ Grew service revenue through upselling and retention strategies.

+ Trained and mentored staff to improve performance and client satisfaction.

Front Office Manager Hotel Indigo — Chicago, IL Aug 2006-Apr 2008

+ Managed front desk operations and enhanced guest satisfaction.

+ Supervised staff scheduling and daily service operations.

EDUCATION

Fashion Merchandising — IADT Chicago (2009-2013)

Cosmetology Degree — Pivot Point (Graduated 2000)

CORE SKILLS

Leadership - Revenue Growth - Operations Management - Client Retention - Staff Training - Scheduling -

Inventory - Customer Experience

Contact this candidate