Management

Stanley Crosby

*** ******* **** • Gaffney, SC ***31

Phone: 864-***-**** • Email: **************@*****.***

Professional Summary

Logistics and operations leader with extensive experience managing high-volume distribution environments, optimizing workflows, and leading large teams to exceed performance goals. Proven ability to track and analyze KPIs, improve operational efficiency, control budgets, and maintain exceptional customer service standards. Adept at supervising cross-functional teams, developing strategic schedules, and implementing cost-effective process improvements in fast-paced warehouse settings. Brings over two decades of combined military and civilian leadership experience in logistics, operations, and personnel management.

Core Skills

Logistics & Supply Chain Management, Outbound & Inbound Operations, KPI Tracking & Reporting, Budget Planning & Cost Control, Team Leadership & Employee Engagement, Training & Cross-Training Programs, Process Improvement & Workflow Optimization, Customer Service Excellence, Military Leadership & Administrative Management

Professional Experience

Outbound Supervisor – Ingram/VaultCPS, Greer, SC (November 2022 – Present)

- Supervise outbound team in picking, packing, and shipping customer orders, ensuring accuracy, efficiency, and exceptional customer service.

- Track and report key performance indicators (KPIs) for the outbound department, including productivity, attendance, and operational metrics.

- Foster employee engagement, address disciplinary issues, and maintain a positive and productive work environment.

- Provide training and cross-training to team members to enhance versatility and operational effectiveness.

Outbound Manager – Gerber Children’s Wear, Summerville, SC (September 2020 – November 2022)

- Managed day-to-day operations for 255 employees and 5 department supervisors, ensuring smooth workflow and operational efficiency.

- Developed schedules for inbound and outbound departments to optimize staffing and meet production goals.

- Prepared and managed annual departmental budgets, ensuring cost-effective operations while maintaining service quality.

- Reported and analyzed KPI metrics to monitor performance and identify improvement opportunities.

- Made strategic operational decisions to enhance productivity while maintaining excellent customer service standards.

Operations Manager – Belk Distribution, Jonesville, SC (February 2011 – 2019)

- Oversaw off-shift operations, managing 4 supervisors and 200 associates, increasing to 500 during peak season.

- Directed workflow to meet shipping deadlines and maintain high productivity standards.

- Ensured safety, quality control, and compliance with company policies and procedures.

- Collaborated with leadership to forecast labor needs and adjust staffing levels accordingly.

Operations Manager – CUI, Simpsonville, SC (March 2019 – September 2020)

- Directed daily operations for inbound and outbound departments, ensuring accuracy, efficiency, and on-time order fulfillment.

- Coordinated workflows, staffing, and scheduling to meet production and shipping deadlines.

- Oversaw quality control processes to maintain high service levels and customer satisfaction.

Military Service

U.S. Army – Active Duty (1983 – 1987)

- Served as 11B Infantryman and 71L Administrative Specialist, gaining extensive leadership, organizational, and operational skills.

- Managed personnel records, coordinated logistics support, and maintained readiness for mission-critical operations.

U.S. Army Reserve (1987 – 2004)

- Continued service in logistics and administrative roles, applying military discipline and organizational expertise to support both military and civilian operations.

Education

Limestone College – Gaffney, SC

Business – 1982 – 1993

Garden City Community College – Garden City, KS

Business – 1982 – 1993

Gaffney High School – Gaffney, SC

High School Diploma

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