Operations and Admin Specialist with Bilingual Edge

America C. Soriano

Bogota, NJ 201-***-**** ************@*****.***

Professional Summary

I’m a self-driven, goal-oriented professional with strong experience in process management, research and analysis, and problem-solving. I take initiative and stay focused on results, with a proven ability to plan, organize, and follow through effectively. I’m seeking a role where I can leverage these strengths, contribute both independently and as part of a team, and take on new challenges with confidence.

Professional Experience

Paramus Hand Surgery - Administrative 2023-2026

In charge of Front desk/Customer service, data entry. Collected mail, sorted and processed EOB’s. Set up patient charts and called on patients to confirm office visits. Translated for Spanish speaking patients. Pre-cert for MVA patients.

Pomptonian Food Service - Food Server 2019-2023

Prepared food and served students. Stocked up on low inventory items. Worked as the cashier during lunch hour and cleaned up after lunch was over.

Movado Group – Material Planner 2011 – 2017

Processed warranty claims from watch service centers, data entry/customer service. Created info records, analyze inventory reports and place purchase orders, processed credits and controlled inventory from shipments received and finished goods.

R.F. Ougheltree & Associates – Sr. CSR/Clerical 2001-2009

Responsible for renewals and small Non-profit new business accounts, reviewed and processed Binders, Endorsements, Policies and Cancellations, assisted Brokers in new business transactions, monitored daily activities and acted as a liaison between customers and insurance companies.

Education

Bergen Community College – Business

Pace University – Computer Science

Skills

Proficient in Word, Excel, Omni System, Outlook, Adobe, SAP/SAV system, BPCS, PickPro/Carousel system, Google Suite, Tebra.

Languages

Fluent in both English and Spanish (Speak, Read, Write)

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