Multilingual Customer Service and Moving Specialist

Karim Bakkali

263-***-**** ***********@*****.*** Leduc, AB

EDUCATION

Sidi Abdeslam Ben Imchich – Morocco

High School Diploma

Sidi Mohamed Ben Abdellah - Morocco

Post-Secondary Studies in English Literature/Linguistics Graduation: June 2016

Graduation: June 2018

SKILLS AND

STRENGTHS

Languages: Fluent in English and Arabic. Intermediate in French. Skills: Physical Stamina, Time Management, Customer Service, Team Collaboration, Spatial Awareness. Licensed driver available to take on driving duties as needed. Tools: Microsoft Office, MS Word, MS Excel, MS PowerPoint, Google Docs, Sheets. EXPERIENCE

Professional Mover

Le Clan Panneton and Flex Moving (United Van Lines Member) – Montreal, QC

October 2024 - Current

● Led a team of 2–4 movers on daily jobs, assigning tasks and keeping everyone on schedule

● Inspected trucks and equipment before each move to make sure everything was safe and ready

● Walked through job sites with customers to confirm what was being moved and answer questions

● Handled problems on the spot, like tight spaces or last-minute changes, without delaying the move

● Trained new movers on proper lifting techniques, wrapping methods, and truck loading

● Made sure the team followed safety rules and took breaks when needed

● Safely loaded and secured household and commercial goods into moving trucks to maximize space and prevent damage during transit

● Handled heavy furniture and appliances (up to 75+ lbs) using proper lifting techniques and specialized equipment (dollies, ramps)

● Navigated stairs, tight hallways, and narrow doorways without damaging walls or items

● Wrapped furniture in blankets, plastic, and shrink wrap to prevent scratches and damage

● Communicated with team members to coordinate lifting and moving large or awkward items

● Hold a valid driver's license and can drive 5 ton trucks once approved by company Industrial Cleaner

Safety First Cleaning - Montreal, QC July 2024 - October 2024

● Executed deep cleaning and decontamination of industrial pipes and flooring in high-sensitivity environments

● Wore safety gear like gloves, boots, and masks to follow workplace safety rules

● Took apart and put back together basic equipment to reach dirty areas

● Swept, mopped, and scrubbed industrial flooring to remove dirt, oil, and chemical residue

● Refilled cleaning supplies and made sure all tools were ready for the next shift

● Completed daily cleaning on time with no safety violations LEADERSHIP &

ACTIVITIES

Volunteer, Worked with other volunteers to feed 30+ people in Morocco every year REFERENCES

Available upon request

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