Administrative Assistant & Customer Service Professional

313-***-****

**********@*****.***

Southfield, Michigan

Microsoft Office (Word, Excel)

Google Workspace

Organization & Time Management

Communication & Interpersonal Skills

Customer Service & Client Relations

Adaptability & Multitasking

Team Collaboration

Sanitation & Hygiene Compliance

Oakland Community College

Business Administration, A.A. (Present)

Institute of Modern Beauty –

Dearborn, MI

Esthetician Program

(January 2026)

University Preparatory Academy –

Southfield, MI

High School Diploma

(May 2021)

EDUCATION

EXPERTISE

PROFESSIONAL SUMMARY

Detail-oriented administrative professional with experience in front desk support, customer service, and office operations. Skilled in managing schedules, handling client communication, and maintaining organized, efficient work environments. Strong background in fast-paced settings with a focus on professionalism and client satisfaction. WORK EXPERIENCE

NYKIA

MITCHELL

Jimmy John’s – Southfield, MI

Delivered efficient customer service in a fast-paced environment Handled cash transactions accurately

Maintained cleanliness and organization

Crew Member

August 2021 -June 2021

January 2023- January 2025

The Community House – Birmingham, MI

October 2022 – Present

Managed daily operations in a fast-paced environment requiring multitasking and organization

Communicated with parents and staff to coordinate schedules and address concerns Maintained structured systems and records for daily activities Handled problem-solving in high-responsibility situations Childcare Assistant

Putting Youth First – Detroit, MI

Managed front desk operations, including greeting visitors and handling high-volume phone calls Coordinated scheduling, attendance tracking, and daily program logistics Maintained organized records, files, and office documentation Assisted with email communication and internal coordination Supported event planning and day-to-day operations Administrative Assistant

October 2022- present

Licensed Esthetician- State of Michigan

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