Radiology Operations and Communications Specialist

PROFESSIONAL SUMMARY

Radiology Operations Specialist with 15+ years of experience supporting high-volume emergency and diagnostic imaging environments. Expertise in coordinating critical communications between emergency departments and radiologists, including trauma, stroke, and other life-threatening cases. Proven ability to manage urgent workflows with accuracy and composure. Proficient in PACS, RIS, ServiceNow, and Microsoft Office. HIPAA compliant with a strong commitment to patient confidentiality and quality care.

PROFESSIONAL EXPERIENCE

Radiology Call Coordinator / Communications Specialist

Desert Radiologists (acquired by Radiology Partners)

May 2006 – April 2026

* Managed all incoming emergency room (ER) calls and coordinated urgent communications with radiologists

* Facilitated critical results reporting for trauma, stroke, aneurysm, and other life-threatening conditions

* Escalated urgent findings to physicians to support timely and effective patient care decisions

* Coordinated outbound communications from radiologists to referring providers and care teams

* Supported interventional procedures and surgical coordination through real-time communication

* Maintained accuracy and efficiency in a high-volume, fast-paced healthcare environment

* Utilized PACS, RIS, ServiceNow, and Microsoft Office for workflow management, documentation, and tracking

* Ensured strict HIPAA compliance and patient confidentiality at all times

* Recognized for reliability, attention to detail, and ability to remain calm under pressure

CORE SKILLS

Radiology Operations • Emergency Room (ER) Support • Patient Care Coordination • Critical Results Reporting

Trauma & Stroke Coordination • PACS • RIS • ServiceNow • HIPAA Compliance

Medical Communication • Healthcare Operations • Workflow Management • Microsoft Office

Multitasking • Attention to Detail • Team Collaboration

TECHNICAL SKILLS

* PACS (Picture Archiving and Communication System)

* RIS (Radiology Information System)

* ServiceNow

* Microsoft Office (Word, Outlook, Excel)

ADDITIONAL INFORMATION

* HIPAA Compliant

* 15+ years of continuous service in radiology operations and emergency communication

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