Data Entry & Customer Support Specialist
Resume:
BRITTNEY LEWIS
Data Entry Position
DETAILS
********.*******@*******.***
Baton Rouge, LA
SKILLS
Data Entry & Data Accuracy
Database Management
CRM Systems (Salesforce, SAP, Epic)
Microsoft Office Suite (Excel, Word,
Teams)
HIPAA Compliance & Confidentiality
Report Preparation
Records Management
Problem Solving
Time Management & Multitasking
QuickBooks
Data Entry Systems & CRM
Platforms
Typing Speed- 60 wpm
Attention to Detail
SUMMARY
I am an enthusiastic and dedicated professional with a strong background in customer service and support roles, eager to contribute my skills as a Customer Service Specialist II, Member Service & Claims Specialist, or Benefit Verification Specialist. My passion for helping others and my
commitment to excellence make me a perfect fit for your team. I am excited about the opportunity to enhance customer experiences and drive success in a remote environment. Let's work together to achieve outstanding results!
EXPERIENCE
Customer Service Specialist II (Remote), Sutter Health, California, Remote
Mar 2025 — Current
• Manage high-volume incoming inquiries via phone, email, and web portals, ensuring accurate and timely data entry into internal systems
• Maintain detailed records of patient, provider, and vendor interactions while ensuring compliance with HIPAA and privacy regulations
• Update and verify sensitive information with a high degree of accuracy
• Collaborate with cross-functional teams to support service delivery and improve workflow processes
• Identify opportunities for process improvements to enhance efficiency and data accuracy
Member Service & Claims Specialist, BCBS of Louisiana
(Federal Employee Department), Louisiana, Remote
Aug 2023 — Feb 2025
• Entered and updated member data, claims information, and case notes into internal systems
• Investigated discrepancies in claims and billing records, ensuring data accuracy and resolution
• Documented all interactions and actions in compliance with company standards
• Assisted with eligibility verification and maintained detailed account records
Benefit Verification Specialist (Remote),
AmerisourceBergen, North Carolina, Remote
Oct 2022 — Jan 2024
Spreadsheet Software
• Expertly verified benefits, ensuring 100% accuracy in client eligibility.
• Achieved a 95% success rate in resolving benefit inquiries on first contact.
• Consistently met and exceeded performance metrics, driving team success.
• Maintained compliance with HIPAA regulations when handling sensitive patient data
Customer Service & Technical Support, Sparkhound, LLC, Louisiana, Remote
Jun 2021 — Oct 2022
• Delivered exceptional customer service, boosting satisfaction scores by 30%
• Resolved technical issues swiftly, reducing average response time by 40%
• Managed high-volume inquiries, maintaining quality under pressure
• Collaborated with cross-functional teams to streamline support processes
• Utilized CRM tools to track and analyze customer interactions effectively
Coordinator, State of Louisiana, Board of Tax Appeals, Baton Rouge, LA
Oct 2019 — Jun 2021
• Maintained records, logs, and documentation for internal operations
• Managed incoming communications and ensured accurate data tracking
• Documented irregularities and updates for reporting and compliance purposes
• Managed cross-functional teams, enhancing collaboration and communication.
Business Manager, OfficerReports, Baton Rouge, LA
Jan 2017 — Aug 2019
• Entered and maintained customer and financial data across multiple systems
• Automated reporting processes to improve efficiency and accuracy
• Managed databases and ensured consistent data integrity
• Streamlined operations, reducing costs by 20% without sacrificing quality.
• Led a team to achieve 150% of sales targets consistently.
• Implemented strategies that boosted revenue by 30% annually.
• Analyzed market trends to identify new opportunities, driving growth.
EDUCATION
Associate of Science in Business Administration,
Business Administration, Colorado Technical University 2022 — 2025
Diploma, Brazos School for Inquiry & Creativity
2004 — 2008
ACHIEVEMENTS
Recognized for fast learning and completing training in half the expected time
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