Bilingual Administrative Professional with Cashier Experience

GRISELDA SALGADO

Anaheim, CA 714-***-**** ******************@*****.***

EXECUTIVE SUMMARY

Dedicated bilingual professional with 10+ years of experience in the administration, cashier, and customer service industries. Skilled at office administrative tasks, including reception and demonstrating quality computer skills. Excellent staff and customer engagement and relations abilities. Successful in being flexible and adaptable while optimizing processes for maximum efficiency, accuracy, and productivity. Detailed-oriented, self-motivated, can connect, and serve others while balancing the needs of customers and meeting quality standards of service. Willing to learn. SKILLS/QUALIFICATIONS

• Written & Verbal Communication Skills • Bilingual in English & Spanish

• Flexibility & Adaptability & Team Player • Cash Handling & Register

• Time Management & Problem-Solving Skills • Data Entry & Quality Assurance

• Microsoft Office Software • Customer Service Fundamentals EXPERIENCE

Administrative

• Answered multi-line telephone systems to provide information inquiries, take messages, or transfer calls

• Performed general office activities, such as typing, operating office machines, processing mail, or securing confidential materials and customer information

• Kept records of materials filed or removed, using logbooks or computers, and generated computerized reports and entered information into all required databases

• Proactive in communication and conflict resolution issues; reporting concerns as needed to appropriate personnel

• Created, maintained, and entered all customer information into multiple databases

• Used time management and computer skills to successfully accomplish tasks and meet the goals of the company Cashier

• Greeted and efficiently assisted staff and customers in a professional and friendly manner

• Processed and computed and costs of products for informational purposes

• Answered customers' questions about services, prices, availability, or credit terms

• Maintained clean and orderly checkout areas, and completed other general cleaning duties, such as mopping floors and emptying trash cans to ensure proper sanitization and safety

• Preserved overall store appearance by arranging displays and replenishing merchandise

• Developed goals and plans to prioritize, organize, and accomplish tasks effectively and efficiently

• Proactive in communication and conflict resolution issues; reported concerns as needed to appropriate personnel Customer Service

• Responded to and rectified customer complaints, ensuring optimal customer satisfaction

• Cultivated successful customer relationships and continuously sought out new opportunities for growth

• Knowledge of principles and processes for providing customer and personal services. Including client needs assessment, meeting quality standards for services, and evaluation of client satisfaction

• Developed constructive and cooperative working relationships with others and maintained them over time. This includes relationships with internal and external contacts

• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Gave full attention to what other people were contributing, took time to understand the points being made, asked questions as appropriate, and not interrupting at inappropriate times, and adjusting action plans as needed EMPLOYMENT HISTORY

Cashier Bread Basket Tustin, CA 12/2018 – 02/2020 Cashier Yoshinoya Tustin, CA 03/2017 – 12/2018 File Clerk Gallagher Bassett Services Aliso Viejo, CA 12/2004 – 05/2011 Cashier Walmart Santa Ana, CA 06/2000 – 12/2004 EDUCATION

High School Diploma Santiago High School Garden Grove, CA

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