Program Specialist and Corrections Professional

Abdoulaye Dione

*****************@*****.*** PHILADELPHIA, PA, US +1-929-***-****

WORK HISTORY

Program Specialist at ELWYN

Program Specialist supports the planning, implementation, coordination, and evaluation of programs to ensure they meet organizational goals, funding requirements, and participant needs. This role combines administrative, communication, and problem-solving skills and often works closely with staff, partners, and community members.

Key Responsibilities

Assist in the development, implementation, and monitoring of programs and services

Coordinate daily program activities and schedules

Maintain accurate records, reports, and documentation (e.g., case notes, time sheets, outcomes)

Communicate regularly with participants, staff, community partners, and funders via email, phone, and in person

Monitor compliance with policies, procedures, and grant or funding requirements

Collect and analyze program data to assess effectiveness and identify areas for improvement

Support budgeting, resource allocation, and administrative tasks

Respond to unplanned issues or incidents as they arise

Participate in meetings, trainings, and program evaluations

Required Skills and Qualifications

Strong written and verbal communication skills

Excellent organizational and time-management abilities

Ability to manage multiple tasks and adapt to changing priorities

Cultural competence and ability to work with diverse populations

Proficiency with basic computer applications (email, databases, spreadsheets)

Problem-solving and critical-thinking skills

CORRECTIONAL OFFICER at Chester County Prison

December 2022 - May 2025 (2.5 Years)

Searches cells of inmates to identify and confiscate contraband and other prohibited items Escorts inmates to and from cells, court, hospitals, and medical appointments Observes and supervised inmates throughout visits, mealtime, recreation, phone calls, and showers Conducts routine and emergency head counts Tracks inmates through head counts, visitor logs, and scheduled activities Observes behavior of residents individually and in groups Inspects work sites and crew trucks for contraband, cleanliness, and safety

MANAGER at Alya Community Services LLC

February 2022 - Present (3.5 Years)

Implemented process improvements, resultingin an increase in operational efficiency.

Interviewed prospective employees and provided input to HR on hiring decisions.

Directed recruitment, hiring, and training of new staff members.

Organized team activities to build camaraderie and foster pleasant workplace culture.

Led team meetings and one-on-one coaching sessions to continuously improve performance.

Provided leadership during times of organizational change or crisis situations.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Conducted performance reviews for team members.

Implemented quality control measures to uphold company standards.

Coached, mentored and trained team members in order to improve their job performance.

Led a team of XX employees, ensuring high productivity and excellent customer service.

Ensured compliance with industry regulations and company policies.

Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Managed annual budgeting and forecasting, optimizing resource allocation.

Negotiated contracts with vendors to secure favorable terms and pricing.

Resolved customer inquiries and complaints requiring management-level escalation. Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Developed and implemented strategic plans to achieve company objectives.

Managed inventory levels to meet demand without overstocking, reducing waste.

Facilitated team meetings and workshops to foster collaboration and share best practices.

Assigned work and monitored performance of project personnel.

Established and monitored KPIs to evaluate performance and identify areas for improvement.

Monitored staff performance and addressed issues.

Enforced customer service standards and resolved customer problems to uphold quality service. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Enhanced team morale and retention through recognition programs and career development opportunities.

Oversaw marketing initiatives, increasing brand awareness and sales.

Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Scheduled interviews for potential candidates and conducted reference checks prior to hire. Resolved conflicts between employees by providing guidance on company policies and procedures.

Developed and implemented strategies to increase customer satisfaction and loyalty. Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Mediated conflicts between employees and facilitated effective resolutions to disputes.

Reviewed completed work to verify consistency, quality, and conformance.

Recruited and hired qualified candidates to fill open positions.

Recruited and trained new employees to meet job requirements.

Monitored budgets and expenditures to en

OIC CARE COORDINATOR (SELF-EMPLOYMENT) at AMD Senior Purecare LLC

March 2019 - Present (6.5 Years)

Overseeing job openings and maintaining their status Managed Recruitment Provided guidance to employees regarding benefits and entitlements Determine need for special assessment activities for complex cases, effectively handling care plans Update policies and procedures, leading continuous improvement of resident assessments and care Managed payroll process by automating time and attendance tracking, managed direct deposits, and ensure accuracy Managed employee onboarding, including electronic forms and documentation collection Ensured employees records such as tracking certifications, licenses and training Managed caregivers schedules based on client requirements and caregiver availability Monitored ADP s time and attendance module Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients Transport individuals to events and activities, medical appointments and shopping trips Support patient care excellence via planning and interpretation of programs

CAREGIVER at Home Instate Senior Care

July 2018 – jun 2024 (7 Years)

Transported patients via wheelchair to and from rehabilitation and daily activities Maintained clean personal areas and prepared healthy meals to support client nutritional needs Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing Provided transportation to doctor s appointments, grocery stores, salons and barbershops

DIRECT SUPPORT PROFESSIONAL at Indian Creek Foundation

September 2016 – December 2022(9 Years)

Documenting residents behavior in terms of mental status, sleeping and eating patterns in medical record books Engage patients in meaningful conversation, socialization and activity while providing personal care assistance Assisting with feeding and monitored intake to help patients achieve nutritional objectives Performing household tasks such as laundry, dusting, washing dishes and vacuuming Providing transportation to doctor s appointments, grocery stores, salons and barbershops

TEACHER at CCF -Sudan

March 2013 - December 2015 (3 Years)

Prepared and graded subject tests for students.

Utilized technology such as interactive whiteboards and online resources to enhance instruction. Planned and implemented lessons using various teaching strategies to meet diverse student needs.

Participated in professional development workshops related to teaching methods or curriculum changes.

Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.

Organized parent conferences throughout the year to discuss student progress.

Maintained a safe and orderly learning environment for all students.

Provided individualized instruction to meet the needs of all students.

Encouraged critical thinking skills and problem solving strategies among students. Met with administrators and department team members to work on curriculum planning and assessment methods.

SHIPPING AND TRANSPORTATION SUPERVISOR at SERIM AFRIQUE

January 2000 - January 2012 (12.5 Years)

Developed strategies to reduce operating expenses while maintaining high standards of quality control.

Achieved and maintained compliance with DOT standards through accurate maintenance of driver, permit, and equipment records.

Directed daily transportation of cargo.

Taught new hires how to complete key tasks and maintain compliance with standards. Served as point of contact for customers and staff by applying customer service and interpersonal skills.

Operated machines and equipment to complete work assignments or to assist workers.

Kept transportation operations in compliance with company, legal and safety requirements. Maintained workplace safety by involving employees in order to maximize engagement and team morale.

Ensured fleet vehicles were properly maintained in accordance with manufacturer s specifications.

Developed and implemented policies for efficient use of resources and improved customer service delivery.

Managed maintenance and repair actions for team equipment and vehicles.

Analyzed internal financial and technical data, as well as researched offerings of competitors, to prepare bids.

Sourced, distributed and monitored usage of equipment required to achieve transportation operational goals in line with financial targets.

Collaborated with other departments within the organization to ensure smooth coordination between teams.

Oversaw the selection process for new drivers ensuring they met all legal requirements before hiring.

Dispatched personnel and vehicles in response to telephone or radio reports of emergencies. Managed team of drivers to ensure timely delivery of goods while adhering to applicable laws and regulations.

Maximized workplace safety for all personnel by promoting culture of safety with well-engaged and satisfied employees.

Kept close eye on driver and delivery operations to achieve and maintain stellar company

reputation in market.

Set routes for optimal deliveries, coordinated driver and staff schedules and assigned out specific tasks.

Handled personnel hiring, performance evaluations and disciplinary actions.

Conducted regular inspections of vehicles to check their condition and identify any issues requiring repair or replacement.

Supervised all facets of routine deliveries by effectively routing loads, managing drivers and meeting DOT requirements.

EDUCATION

UMA

Health and Human Services

American International University -

Graduated 2025-01-01 Criminal Justice

UMA health and Human Services since 2023

SKILLS

Research, To complete

Arabic, To complete

Assertive, To complete

Teaching, To complete

Mental Health, To complete

Brand Awareness, To complete

Brand Identity, To complete

Business Efficiency, To complete

Business Process Improvement, To complete

Business Relationship Management, To complete

Corrective And Preventive Action (CAPA), To complete

Medical Records, To complete

Change Management, To complete

Customer Service, To complete

Communication, To complete

LANGUAGES

English, Native/Bilingual

French, Advanced

Arabic, Advanced

Other, Advanced

ABOUT ME

Team Work

Contact this candidate