Administrative Operations & Customer Service Specialist
Resume:
ELSA ROSALES WILHELM
************@*****.***
SUMMARY
Well-organized, results-oriented administrative professional with diversified experience in customer service, inventory control, reporting, and project coordination. Recognized for strong problem-solving abilities, effective communication, and the ability to support cross-functional teams. A self-motivated and dependable team player who consistently takes initiative to improve processes, support customers, and contribute to overall business success. CORE COMPETENCIES
• Customer Service & Account Management
• Master Data Management & System Maintenance
• Sales & Cross-Functional Support (US, Canada, Mexico)
• Training & Process Documentation
• Inventory Control & Order Processing
• Pricing & Margin Analysis
• Problem Resolution & Escalation Handling
• Reporting & Data Accuracy
• Project Coordination & Implementation Support
• Business Communication & Presentation Skills
EXPERIENCE
AKZO NOBEL COATINGS INC dba INTERNATIONAL PAINT LLC – Houston, TX Customer Service Coordinator 2013–March 2026
• Support NAM Sales team and internal departments by managing customer accounts from setup through maintenance, ensuring accuracy and compliance with company standards.
• Maintain and update customer master data, ensuring seamless order processing and data integrity across systems.
• Serve as a primary point of contact for customer service inquiries, resolving issues related to orders, account setup, and system discrepancies.
• Collaborate with Sales, Customer Service, and internal teams to troubleshoot account- related challenges and improve customer experience.
• Conduct system testing for new master data systems, document processes, and develop training materials to support implementation.
• Lead training sessions for peers to ensure understanding of system updates and process changes.
• Assist with onboarding new customer accounts and ensure all documentation and requirements are completed accurately.
• Provide reporting and analytical support, including pricing and margin management
(previous role as Commercial Analyst).
• Ensure timely and accurate communication with internal stakeholders to support customer satisfaction and operational efficiency.
PETROLEUM ANALYZER COMPANY – Houston, TX
Service Administrative Assistant 2008–2012
• Managed incoming service calls and directed customers to appropriate departments for resolution.
• Processed parts orders from technicians and customers via phone, email, and verbal communication.
• Coordinated delivery of parts to in-house and remote technicians, ensuring timely and accurate fulfillment.
• Established pricing for non-standard parts with management approval.
• Maintained inventory records, tracked discrepancies, and implemented corrective actions.
• Generated and distributed weekly inventory reports for technicians.
• Managed service documentation, including monthly filing and annual archival processes. ADDITIONAL EXPERIENCE
ALLIED WASTE NATIONAL ACCOUNTS – Houston, TX
Project Administrator 2007–2008
AARON BROTHERS ARTS AND FRAMING – Katy, TX
General Manager 2006–2007
TOMMY HILFIGER USA INC. – Katy, TX
Assistant Manager 2003–2006
EDUCATION
HOUSTON COMMUNITY COLLEGE – Houston, TX
Business Management Courses
COMPUTER SKILLS
SAP, FIORI-MDG, GAUDI CRM, MFGPRO, Microsoft Excel, Adobe Acrobat, PowerPoint, Microsoft Project, Microsoft Office 2017, Windows 2017
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