Customer Service Specialist with Insurance Focus
Resume:
Kayle Freeman
Birmingham, AL
*****.*******@*****.***
Authorized to work in the US for any employer
Work Experience
Medicare Customer Service Representative
Viva Health - Birmingham, AL
January 2023 to Present
• Address member inquiries in a timely and accurate fashion
• Consistently meet company metrics and goals they implement
• Effectively multitasked
• Explained products and benefits
• Kept a high level of professionalism during stressful situations
• De-escalate irate callers to limit supervisor intervention
• Able to work independently with minimal supervision Bartender
House of Found Objects - Birmingham, AL
November 2022 to January 2023
• Working quickly and accurately
• Creating a hospital atmosphere for all guests
• Taking initiative in learning new material quickly without outside interference
• Strong teamwork skills
• Keeping positive composure during stressful situations Bartender/Server
Unknown Caller - Chattanooga, TN
June 2021 to August 2022
• Emphasized hospitality while maintaining professional bar atmosphere
• Quickly and efficiently learned every position available and excelled (hosting, serving, bar backing, bartending)
• Helped daily with prep tasks and bar opening/ closing tasks
• I was responsible for presenting a lesson to other staff members about how I succeed when i am the host
• Able to work in fast pace environment while remaining accurate Customer Service Advocate
Cigna Insurance Companies - Chattanooga, TN
March 2019 to June 2021
• Proactively educate customers on their insurance plans to avoid surprises with billing and benefits
• Actively resolve and offer solutions to problems
• Met company set metrics while maintaining accuracy
• De-escalating callers by showing empathy and compassion Customer Service Representative
Conn's Home Plus - Chattanooga, TN
October 2018 to March 2019
• Collect payments accurately and efficiently
• Answer phone and appropriately transfer calls if necessary
• Keep work area and store clean
• Maintain balanced register
• Perform register deposits every morning
• Review, create, and follow up on service claims for approved merchandise Cashier
Walmart - Chattanooga, TN
May 2016 to October 2018
• Train new employees
• Maintain exemplary customer service skills
• Remain knowledgeable on services provided
• Maintain accuracy with monetary transactions
• Understand HIPPA policies and follow them with pharmacy customers Barista/Shift Leader
Starbucks - Chattanooga, TN
November 2014 to April 2016
• Complete opening and closing duties in timely manner
• Help train new associates
• Multi-task while maintaining customer service skills and accuracy
• Count down drawers at the end of the night
• Maintain health and safety regulations
• Divide and regulate tasks between other staff members
• Keep shelves stocked with up to date merchandise
• Ensure that correct signage is displayed around store Education
Bachelor's in History
University of Tennessee-Chattanooga - Chattanooga, TN August 2014 to May 2018
Skills
• Team Member
• Food Service
• Customer Service
• Microsoft programs (6 years)
• Internet Research (6 years)
• Customer Support
• Call Center
• CSR
• Barista experience
• Bartending
• Serving Experience
Certifications and Licenses
Driver's License
TABC Certified
Groups
UTC Bigs
January 2017 to May 2018
- Founding member and Secretary for UTC Bigs
- Was a mentor for Big Brothers Big Sisters of Chattanooga
- Participated in activities to raise awareness and money for Big Brothers Big Sisters of Chattanooga Publications
Intern Perspectives
https://blog.utc.edu/library/2018/04/30/intern-perspectives-kayle-freeman/ May 2018
A blog post discussing the lessons learned and impact this internship had on me. I also discussed the work I did in the internship which led to a discovery of the evolution of Chattanooga from an industrialized, polluted city into the thriving metropolis it has become. Additional Information
Was an intern at the University of Tennessee at Chattanooga Department of History in the Library's Special Collections unit helping archive and organize historical materials.
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