Banking-Ready Customer Service Professional
Resume:
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SUZANE RITCH
SUMMARY
Highly motivated and professional with extensive experience and training in customer service, communication and interpersonal skills. Detail oriented with a vast knowledge of accounting and administrative principles. Strong organizational skills with the ability to multi-task and work independently in a highly demanding, fast- paced environment. Confident and poised in interactions with individuals at all levels. SKILLS
CERTIFICATIONS
Strong organizational and time-
management skills
Exceptional communication and
interpersonal skills
Ability to work independently and as part
of a team
Detail-oriented and able to handle
multiple tasks simultaneously
Experience in Microsoft office and
Google Workspace
Nitrous Oxide Certification
Dental Radiology Certification
PROFESSIONAL EXPERIENCE
Alight Solutions 2013 - Present
Addressing complex participant benefit issues and providing resolutions in a timely manner. Research system errors
Research system errors
to determine best solutions and implement preventative measures. Work directly with third party vendors to prioritize client needs and respond in an efficient and timely manner
Conduct trainings for new associates
Handle confidential information and documents with discretion and maintain their proper organization
Transaction Processor
The Children’s Courtyard, The Woodlands, Tx 2003 - 2006 Staff Supervision, Scheduling, and Payroll
Accounting receivables and payables for the facility Liaison between families, staff and management.
Strategic role in establishing the new facility including marketing, child enrollment, classroom arrangement, hiring and staff development. Assistant Director
The Children’s Courtyard, The Woodlands, Tx 2001 - 2003 Established and managed Regional Office. Assisted Regional Director with administrative duties for the Region
Maintained confidential files and client databases, screened and addressed customer service issues.
Provided administrative support, including answering phone calls, responding to emails, and preparing correspondence
Regional Office Manager
COMMUNITY SERVICE &
VOLUNTEER
Committeeman - Rodeo Express Chuckwagon
2017-Present
Houston Livestock Show and Rodeo
Resume of Suzane Ritch Page 2 of 2
PROFESSIONAL EXPERIENCE CONTINUED
Dr. John Krell DDS, Houston, Tx 1997 - 1998
Managed office calendar, scheduled patients and answered phone calls Filed insurance claims for patients
Greeted patients upon entrance
Clerical support to physician
Receptionist/Assistant
Dr. George Moss III DDS, Spring, Tx 1993 - 1997
Greeted and assisted patients
Scheduled appointments
Maintained patient records
Provided general office support
Chairside duties included but not limited to, sterilization of instruments, restocking operatory, cleaning, and sanitizing operatory between patients and maintaining and ordering clinical supplies. clinical supplies. Receptionist/Assistant
The Children’s Courtyard, The Woodlands, Tx 2000 - 2001 Greeted children, parents and visitors each day in a positive and cheerful manner Collected tuition, answered phones, managed accounts payable and receivable, maintained and recorded all invoices, processed payroll and managed 30+ employees.
Organized monthly staff meetings and seminars as well as student activities and school functions.
Office Manager
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