Business Development & Production Leader with CRM Expertise

Donald Norrell

Hamilton, AL +1-334-***-**** ******.*******@*****.***

Professional Summary

Accomplished production supervisor and sales manager in a remote setting with 10+ years of experience in driving performance and achieving sales targets across diverse industries, including healthcare, and working with individuals to help them achieve their goals. I have an extensive track record in manufacturing processes. Proven expertise in team leadership, CRM utilization, and client relationship management. Successfully generated significant revenue through strategic sales initiatives and community engagement. Currently pursuing a Bachelor's degree in Family and Marriage Counseling to enhance interpersonal skills and client support. Work Experience

Production Supervisor/ Sales Staff/Debt Collections Remote in a Remote Setting Trajector Medical Vet Comp and Pen Gainesville, FL November 2021 to February 2026

• Organize my team and their leads by utilizing a CRM system.

• Drive performance using any means necessary.+

• Coach team members as needed to enhance their sales skills and interpersonal abilities.

• Follow the rules of engagement when it comes to federal law governing HIPAA

• Keep track of individual metrics using a CRM system.

• Collections of debt by building trust with the delinquent party.

• Interview for the hiring of new team members

• De-escalate stressful situations with clientele

• Generate new leads by successfully engaging in public activities. CNC Machinist

KITH Kitchens Haleyville, AL

October 2020 to November 2021

• Measure and cut wood with a CNC router

• Determine what programs are needed to complete the job

• Read the work order to determine what type, size, and texture of material is needed to do a job.

• Take inventory of stock and make sure things do not run out. Area Sales Manager

Advanced Heating and Air Conditioning Alexander City, AL January 2019 to March 2020

• Met with clients in their home or business to explain and to sell new systems.

• Generated new leads by going to community events and setting up a booth. Talking with clients and passing out company swag to build brand recognition.

• Inspected HVAC equipment and ductwork, and calculated what items a client needed to meet their specified needs.

• Ran credit checks and loan applications.

• Explained how HVAC systems worked in such a way that an individual or a business could understand why they needed a certain product.

• Pushed upsales on HVAC equipment to increase company revenue. Delivery Driver

Sonic Automotive Montgomery, AL

January 2017 to November 2018

• Delivered automotive parts all over Alabama.

• Worked in the warehouse unloading trucks and also pulling and filling orders.

• Maintained a satisfied customer base

• Drove a forklift

Sales Representative

Bluegreen Vacations Prattville, AL

February 2016 to December 2016

• Intrigue customer using sales promotional materials

• Hold customer attention by explaining products in such a way

• Explain timeshare vacation policy

• Close sale effectively

CNC Operator And Metal Fabrication specialist

Steris Corporation Montgomery, AL

October 2012 to February 2016

• Programmed and operated CNC press brake, CNC punch, and operated shears.

• Leader of KAIZEN events.

• Trained new hires to program and operate CNC equipment.

• I was the safety coordinator for my area.

• 5S coordinator for my area.

• Worked with R&D teams to design and implement maximum efficiency for new production lines.

• Forklift and overhead crane certified.

• Managed a small team of CNC machine operators.

Insurance Sales Call Center

Health Trust Financial Montgomery, AL

October 2006 to September 2012

• Implementation of sales ideas to help myself and other agents meet our monthly quota.

• I designed and wrote phone scripts for new products that were rolled out by the insurance industry.

• Sold health insurance, life insurance and Medicare supplement plans in a call center setting.

• I trained other agents to sell plans over the phone as well as face to face.

• Worked with underwriting to get applications processed so the agency could get paid.

• Top sales in the office 2011. Selling $975,000.00 in premiums for the year.

• I helped clients understand their available options and helped them select the right insurance plans for their needs.

• Contacted existing and new customers to discover their needs and to explain how certain " new" products could be useful to them.

Education

Family and Marriage Counseling (Working on my Bachelor's degree) Brigham Young University-Idaho Rexburg, ID

March 2021 to Present

Liberal Arts, History and Anthropology (College Credits) Auburn University at Montgomery Montgomery, AL

June 1991 to October 1994

AP (High school diploma)

Wetumpka High School Wetumpka, AL

May 1990

Skills

Networking event prospecting Communication skills Telemarketing Customer satisfaction improvement Manufacturing Fabrication Microsoft Office CNC Closing sales High-end sales Insurance Sales Quality Inspection HVAC sales Achieving sales targets CRM system proficiency Deal closing Direct Sales Field sales Email outreach prospecting Trade show lead generation Blueprint Reading Customer service Lean Manufacturing Conducting sales calls Remote (as sales environment) Microsoft Word Sales Management Sales support Microsoft Excel Client onboarding Teamwork Sales negotiation Appointment scheduling Kaizen Social media engagement for prospecting Press Brake Machine Sales Marketing Business development Outside sales Product demos Interpersonal skills

Languages

English

Awards

District Award of Merit Boy Scouts of America

August 2014

Award given to an adult leader for going above and beyond his duty to help young boys become successful men in life, jobs and family

Certifications and Licenses

Wilderness First Aid

February 2010 to Present

Wilderness first aid

Driver's License

Additional Information

Authorized to work in the US for any employer

• SKILLS

• Outstanding people skills

• Training skills

• Marketing skills

• negotiation

• Issue resolution

• Excellent communication

• Customer service

Contact this candidate