Administrative Assistant & Community Outreach Specialist

Princess Yancey

Raleigh, NC ***** +1-919-***-**** ***************@*****.***

Work Experience

Administrative Assistant/ Member & Intake Coordinator Triumph International Ministries Incorporated Durham, NC Present

• meetings, events, and appointments for ministry leaders and teams.

• Maintain accurate records, databases, and spreadsheets for membership, attendance, and donations.

• Assist with planning, organizing, and execution of women, men, and children ministry events, conferences, and retreats.

• Manage social media accounts, create content, and schedule posts to engage with members and promote events.

• Respond to emails, phone calls, and messages from ministry leaders, members, and external contacts. Member & Intake Coordinator

The Purpose Outreach Center Of Durham Durham, NC April 2024 to Present

• Responded to emails, phone calls, and messages from ministry leaders, members, and external contacts.

• Kept record through data management of program enrollment and events as well as attendance and donations.

• Manage social media accounts, schedule posts, create content, and schedule posts to engage with members and promote events.

• Was responsible for administrative duties to get partnerships in person or through phone and email connections for donations to the ministry for different events.

Concierge

Intersolutions Temp Agency: for Park Central Raleigh, NC February 2026 to February 2026

• Am responsible for providing personal services for visitors, residents or workers in the building where they are employed.

• I greet visitors and conducting any security or identity checks, ensuring that visitors are directed to the appropriate individual or department and assisting with practical arrangements such as travel and accommodation.

• Excellent communication skills and an ability to maintain a positive attitude and professional tone at all times.

• Organizational skills and a methodical approach to dealing with the varied needs of the guests.

• Problem-solving and critical thinking skills.

• Time management skills and ability to meet deadlines.

• Decision-making skills and ability to make good judgment to answer questions.

• Ability to maintain confidentiality and handle situations with sensitivity and tact.

• Offered a warm and professional welcome to visitors and entering their details into the visitor log.

• Overseeing the safe-keeping of the building’s keys to allow access for maintenance and repairs when necessary.

• Contributing to the maintenance of the building by reporting faults or damage to fixtures and fittings.

• Overseeing deliveries and signing for packages when required

• Building a network of local contacts to ensure high-quality recommendations.

• Acting as a first point of contact for queries and complaints.

• Helping residents with locating missing items.

• Liaising with housekeeping, cleaning and groundskeeping staff to ensure that safety and cleanliness standards are maintained.

Safety Professional: Fire Watch

InterSolutions Temp Agency Cary, NC

December 2025 to February 2026

• Actively watching for smoke, sparks, or fire during and for at least 30–60 minutes after hot work is completed.

• Inspecting the work area to remove flammable materials, ensure proper ventilation, and monitor for flammable vapors.

• Immediately extinguishing small fires if safe to do so, activating alarms, and notifying emergency services (911) if a fire spreads.

• Actively check all rooms including those not normally occupied such as electrical, storage, and trash rooms. Check all exits to ensure that they are not blocked or locked. Identify and mitigate any potential issues that may cause or contribute to a fire. Maintain the Fire Watch Log that is attached.

• Ensuring a valid hot work permit is in place, reviewing safety conditions, and maintaining fire watch logs.

• Conducting regular, often hourly, checks of the facility, including electrical, storage, and trash rooms to identify risks.

• Verifying that fire extinguishers and fire hoses are readily available, functional, and that the operator is trained in their use.

• Maintaining constant communication with workers, including the authority to stop work immediately if a fire hazard is identified.

Patient Coordinator

Avance Care Cary, NC

May 2023 to April 2024

• Adhered to Avance Care’s Policy and Procedures.

• Acted as a role model within the clinic.

• Performed administrative duties as workload necessitates.

• Maintained company confidentiality in all areas.

• Maintained a positive, respectful attitude, high team spirit.

• Responsible for obtaining, verifying, and inputting all information accurately in the system.

• Answered telephones and Live Chats promptly for general take and check messages and relay messages to the appropriate staff members.

• Was responsible for checking patients in and out of the system.

• Scheduled patients for appointments, reschedule appointments, blocking schedules, as well as coordinating walk-in patients according to office protocols.

• Set up new patients accounts and updated patients’ accounts by compiling accurate information and required paperwork.

• Met/Greeted/Assisted patients promptly, efficiently, and in a professional manner.

• Relayed important messages the providers have sent in response to patients’ request.

• Scanned documents.

• Maintained the front desk and reception area in an organized, and orderly fashion.

• Posted patient payments into the system.

• Mailed letters and make monthly and weekly calls as appropriate.

• Processed all referrals for our patients including providing complete and accurate referral information to the patient sending the required information to the specialist and insurance company.

• Created telephone encounters and appropriately escalated by forwarding messages to providers or medical assistants.

• Communicated between the front and back end of the clinic.

• Used tact in all personal interactions.

• Used superior communication skills, both verbal and non-verbal.

• Remained congenial and enthusiastic to please patients.

• Consistently reported to work on time for scheduled shift and was very well prepared to perform duties of position. Program Coordinator/Assistant Director

The Learning Experience Raleigh, NC

August 2022 to May 2023

• Was responsible for the daily operation of the school, and classrooms aligned with the state licensing standards and requirements.

• I recruited and retained quality staff.

• I ensured staff was up to date meeting state requirements to be a teacher.

• Operated daily classroom equipment such as infant feeding.

• Inspected finish products for quality.

• Followed SOPs daily.

• Trained with director as a coordinator for assistant director with administrative tasks.

• Supervised and managed 10 children aged 6 weeks to 1 year old.

• Developed and created a safe and secure learning environment for parents and children.

• Created lesson plans based on each child in my care, developmentally age-appropriate needs.

• Was responsible for documentation of the children under a year old, crib naps as well as developmental progress. Lead Infant Teacher

Creative Schools at Davis Park Morrisville, NC

March 2021 to August 2022

• Operated daily classroom equipment such as infant feeding.

• Inspected finish products for quality.

• Followed SOPs daily.

• Ensured safety of children

• Worked as a team to ensure staff ratios per children for staff coverage.

• Supervised and managed up to 10 children aged 6 weeks to 9 months old.

• Developed and created a safe and secure learning environment for parents and children.

• Created lesson plans based on each child in my care, developmentally age-appropriate needs.

• Was responsible for documentation of the children under a year old, crib naps as well as developmental progress. Lead Teacher

Gods Precious Angels Childcare LLC • Durham, NC Durham, NC August 2020 to March 2021

• Cared of young children in my home.

• Provided and created developmental lesson plans based off each child’s needs.

• Arranged at hole learning and online learning for school aged children due to COVID-19.

• Developed and implemented engaging lesson plans that catered to the diverse learning needs of students

• Integrated technology into daily lessons to facilitate interactive learning experiences for students

• Created a safe space for open dialogue and respectful discussions among students on various topics or current events Lead Infant/Toddler Teacher

Abundant Love Christian Daycare Durham, NC

October 2018 to August 2020

• Ensured safety of children in my care.

• I developed and implemented lesson plans based off each child’s developmental needs.

• Developed and implemented age-appropriate curriculum, activities, and lesson plans for infants, promoting their cognitive, physical, and social-emotional development

• Established a nurturing and safe environment for infants by maintaining cleanliness, organization, and adherence to health and safety regulations

• Collaborated with parents to ensure open communication regarding their child's progress, needs, and daily routines

• Conducted regular assessments of each infant's developmental milestones and provided individualized support as needed

• Created a positive classroom atmosphere through engaging interactions, storytelling sessions, music activities, sensory play experiences, etc

• Coordinated parent-teacher conferences to discuss each infant's growth milestones and address any concerns or questions from parents/guardians

• Maintained accurate records of attendance sheets, incident reports, daily observations on children's progress for documentation purposes

• Managed classroom supplies/inventory/ordering process within budgetary constraints Lead Teacher

Gods Precious Angels Childcare LLC Durham, NC

October 2016 to October 2018

• I kept children and taught children from home.

• Ensured a safe learning environment for children in my care.

• Supervised nap times and playground safety.

• Developed positive relationships with community resources such as local libraries, museums, or parks for field trips/ experiences.

• Developed and implemented engaging lesson plans that catered to the diverse learning needs of students.

• Participated in ongoing professional development activities to stay updated on current educational trends and best practices in teaching methodologies.

Customer Service Representative

Adecco staffing: Kodak Alaris Durham, NC

October 2015 to October 2016

• Take customer phone calls

• Troubleshoot photo machines with customers

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information Parking Attendant/Cashier

ABM Industries Inc. Morrisville, NC

August 2014 to October 2015

• Cashier for parking garages at the airport.

• Handled customer payment transactions.

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments

• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly

• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns

• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed

• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers

• Performed opening/closing duties including counting money in the register before/after shifts

• Maintained confidentiality of sensitive financial information during transactions

• Managed customer complaints or concerns promptly, ensuring a positive resolution and maintaining customer satisfaction

Valet Parking Attendant

PSI Durham, NC

December 2013 to August 2014

• Valeted patients vehicles.

• Took payments and handled payment transactions through cash, cards, checks etc.

• Counted drawers at start and end of shift.

• Provided exceptional customer service by promptly greeting and assisting guests with their vehicles

• Efficiently parked and retrieved vehicles in a high-volume parking lot, ensuring minimal wait times for guests

• Maintained accurate records of vehicle locations and keys to ensure efficient retrieval process

• Managed cash transactions with accuracy and integrity, consistently balancing daily cash drawer

• Assisted guests with loading/unloading luggage or other belongings as needed

• Performed routine inspections of vehicles for damage or maintenance issues, reporting any findings to management

• Adhered to all safety protocols and regulations while operating guest vehicles

• Demonstrated strong problem-solving skills by efficiently resolving guest concerns or complaints related to parking services

• Maintained a clean and organized work environment, including sweeping debris from parking areas and keeping equipment properly stored

• Collaborated with colleagues to provide coverage during peak hours or special events as required

• Attended regular training sessions to stay updated on company policies, procedures, and best practices in valet parking operations

• Developed positive relationships with frequent customers through personalized service interactions

• Maintained a professional appearance at all times by wearing designated uniform according to company standards

• Demonstrated proficiency in driving various types of vehicles including sedans, SUVs, luxury cars etc

• Collaborated with team members to efficiently manage the flow of vehicles during peak arrival/departure times

• Assisted in training new valet attendants on company policies, procedures, and customer service standards

• Maintained a positive attitude and calm demeanor even during stressful situations or challenging interactions with guests

Customer Service Representative

Xerox Morrisville, NC

September 2013 to December 2013

• Customer service agent

• Taking customers calls to troubleshoot and escalate

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction

• Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution

• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Maintained detailed records of all customer interactions in CRM system for future reference and analysis

• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure

• Maintained a positive attitude and professional demeanor even when faced with challenging or difficult customers Product Demonstrator

CDS (Club Demonstration Services) Durham, NC

January 2012 to September 2013

• Demonstrated food samples to customers of Costco’s store products.

• Restock materials on shelves.

• Took inventory.

• Cleaned food servicing materials.

• Cleaned demonstration area.

• Managed food preparation schedules to meet daily production targets and service requirements

• Handled and stored food items following proper food safety guidelines Teacher Assistant

Kids Academy Durham, NC

August 2005 to December 2008

• Care of infants

• Created and implemented lesson plans

• Assisted in the development and implementation of instructional materials and strategies tailored to meet the unique needs of each student

• Implemented behavior management techniques, such as positive reinforcement, to promote appropriate behavior and minimize disruptions

• Worked one-on-one or in small groups with students, providing additional assistance and guidance based on their specific learning goals

• Assisted in administering assessments to evaluate student skills, strengths, and areas requiring further attention or intervention

• Maintained open lines of communication with parents/guardians regarding student progress, challenges faced, and strategies implemented at school

• Adapted curriculum materials according to individualized education plans (IEPs), ensuring accessibility for all learners

• Provided behavioral support through de-escalation techniques during challenging situations

• Assisted students with physical disabilities in mobility and accessibility within the school environment

• Supported students with personal care needs, including toileting, feeding, and dressing

• Attended workshops or training sessions on new teaching techniques or assistive technologies for special education Teacher assistant

Little Learners Daycare Center Durham, NC

August 2004 to August 2005

• I worked with children and infants and toddlers.

• Implementing and creating lesson plans.

• I also supervised and documented .

• Created a nurturing and inclusive classroom environment where children felt safe, supported, and encouraged to explore their interests

• Established effective communication channels with parents/guardians, providing regular updates on their child's progress, behavior, and milestones

• Supervised daily routines including meals/snacks time, nap time, playtime activities ensuring the well-being of each child under my care

• Implemented behavior management strategies that fostered positive discipline techniques while promoting self-control and empathy among children

• Maintained accurate records of attendance sheets, incident reports, medication administration logs following state regulations guidelines at all times

• Provided individualized attention to children with special needs or behavioral challenges by adapting teaching methods accordingly

• Conducted regular assessments of each child's development using observation tools or standardized tests to identify areas for improvement or additional support

• Collaborated with other teachers to plan and execute special events such as field trips, holiday celebrations, and parent- teacher conferences

• Developed and implemented age-appropriate curriculum, activities, and lesson plans that promoted child development and learning

Teacher Assistant

Mayor Youth Summer Program Durham, NC

June 2004 to August 2004

• I worked as my first work experience for the Mayor Youth Summer Program.

• My assignment was that John Avery boys and girls club.

• I went with young children and adolescence.

• I also worked at a church employed through the Mayor Youth Summer Program summer camp.

• Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment

• Facilitated small group discussions and activities to enhance student comprehension of lesson content

• Assisted in the supervision of students during recess, lunchtime, and field trips

• Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction

• Created a positive learning environment by fostering strong relationships with students based on trust and respect

• Assisted in the preparation of instructional materials such as worksheets, handouts, and visual aids Education

BioWorks (Bioscience)

Durham Technical Community College Durham, NC

September 2021 to December 2021

Early Childhood Education (Associate of Science in Education) Durham Technical Community College Durham, NC

August 2016 to May 2019

Associate's degree

Upper secondary education

Skills

Child welfare Marketing Microsoft PowerPoint Infants Management Driving Microsoft Excel Word processing Administrative experience Customer service Accounts receivable Caregiving Microsoft Office Early childhood education center experience Microsoft Word Microsoft Outlook Group home experience

Certifications and Licenses

Driver's License

CPR Certification

First Aid Certification

Basic First Aid certificate, Any valid issuer for CA

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