Versatile Customer Service & Banking Support Professional
Resume:
Andrew Madau
**********@*****.***
Professional Summary
Detail-oriented professional with over 5+ years of experience in IT risk, governance, and financial compliance, seeking to transition into a Bank Teller role. Proven track record of maintaining accuracy in financial transactions, enforcing regulatory compliance, and managing high-volume financial data. Committed to providing exceptional customer service and ensuring the integrity of financial processes.
Core Competencies
Cash Handling & Reconciliation
Financial Auditing & Controls
Regulatory Compliance (SOX, PCI-DSS, etc.)
Risk Assessment & Mitigation
Attention to Detail
Customer Service & Communication
Data Entry & Documentation
Banking Software (FIS, Oracle, SAP, etc.)
Professional Experience
Accounts Payable Analyst
Porter Airlines-Internship
June 2024-Current
Processed high-volume vendor invoices monthly, ensuring 100% accuracy and timely payments.
Reconciled statements and resolved discrepancies to maintain strong vendor relationships.
Improved process efficiency by streamlining invoice workflows using ERP systems (SAP/Oracle).
Maintained strict compliance with financial policies and procedures.
Governance, Risk & Compliance Analyst
Mountain Creek,Uganda
Jan 2023-Oct 2023
Supported enterprise risk assessments and internal control testing in line with banking regulations.
Analyzed compliance trends and helped develop control enhancements to mitigate risk.
Collaborated with internal stakeholders to resolve audit issues efficiently.
Provided reports to management to support decision-making and improve financial security posture.
IT Risk and Compliance Analyst
Uganda Revenue Authority
Jan 2020-Jan 2023
Monitored and reported on IT controls aligned with financial compliance frameworks.
Ensured adherence to IT governance policies that support secure transaction handling.
Created clear documentation for audits, enhancing transparency and accountability.
Worked with cross-functional teams to align IT practices with business goals and customer experience expectations.
Education
Bachelor of Business Administration
Cavendish University,(Country)
Month YYYY
Executive Master of Business Administration
Quantic School of Buisness & Technology, (Country)
Month YYYY
Additional Information
Certified Information Systems Auditor (CISA)
CPA (U) Level three
References Available Upon Request
Contact this candidate