Diligent Front Desk and Office Administrator

Sheila Diane Keyser

**** ****** **

Salisbury, MD 21801

Cell Phone: 410-924- 7274

E-mail: *************@*****.***

Objective:

To find a career that I can apply my skills and knowledge, while providing a schedule to allow time with family.

Education

1994-1998

North Caroline High School - Ridgely, MD

Work Experience

August 2025 – Current

Porter Dental

Patient Care Coordinator

Salisbury, MD

Duties/Responsibilities: Checking patients in and out, scheduling appointments, creating new patient accounts, daily charts and treatment plans, insurance verification, scanning charts, collecting payments, as well as other clerical duties as needed.

March 2023 – August 2025

Delaware Elevator

Dispatcher and Accounts Receivable

Salisbury, MD

Duties/Responsibilities: Dispatch and Accounts Receivable – Dispatching emergency service calls, scheduling maintenance appointments, monthly reports, creating service tickets and work orders, scanning documents, and handling special projects working. I have also worked in the accounts Receivable department handling past due accounts and collections, processing a large amount of payments daily through an online banking system, entering credit card and ACH payments.

March 2022 – March 2023

Severn Management Companies

Annapolis MD (worked at an apartment complex in Delmar, MD)

Property Manager

Duties/Responsibilities: Conduct annual and interim recertification with current tenants, schedule and conduct Pre-lease appointments for potential tenants, obtain necessary verifications, schedule appointments, dispatch maintenance calls, receive, enter, and post payments and invoices, daily deposits, handle and address tenant concerns and issues, issue violations as needed, assist maintenance with unit turns and pre-leasing, weekly and monthly reports and mailings, follow USDA housing requirements and fair housing guidelines, faxing, emailing, filing.

October 2020 – March 2022

Copier Printer Rejuevenators Salisbury, MD

Office Manager

Duties/Responsibilities: Calling clients to check on supplies and services for printers and copiers, following up with emails, filing invoices, bank deposits, pulling invoices that have been paid on the daily deposit, emailing potential clients company information.

August 2020 - October 2020

Lower Shore Clinic Salisbury, MD

Computer Skills

Microsoft Word, Excel, Internet, Outlook, and data entry. I also have experience with the following office equipment: Fax machine, scanner, multi-line phone systems, adding machines, and postage machines.

References

Name / Phone number / Years known

Rebecca MacFarland 239-***-**** 15 years

Phillip Balance – 410-***-**** 2 years

Abby Balance – 410-***-**** 2 years

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