Data Entry & Customer Service Professional
Resume:
PROFESSIONAL SUMMARY
DEDICATED CUSTOMER SERVICE /DATA ENTRY PROFESSIONAL with
knowledge of service delivery and proven multitasking abilities. Providing inbound and outbound calls .Committed to maintaining professional relationships to increase profitability and drive business results. Resourceful and dedicated with excellent communication and relationship-building skills. Knowledgeable about health providers, procedures and plan benefits. Helps customers complete enrollments while minimizing stress and maximizing satisfaction with process and company.
WORK HISTORY
Transaction Processing Associate (DATA ENTRY), 01/2021 - Current Access Healthcare, San Antonio, TX
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Dawsonville, GA 30534
*************@*****.***
SKILLS
ODA OKORO-
OBARAYE
Used administrative guidelines as resource or to answer questions when processing medical claims.
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• Responded to correspondence from insurance companies. Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
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Organized, sorted, and checked input data against original documents.
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• Completed data entry tasks with accuracy and efficiency. Created and maintained data entry logs to track data entry activities.
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• Verified data files prior to entry to maintain high data accuracy.
• Maintained files, records, and chronologies of entry activities.
• Assisted with developing data entry processes.
• Issue and Complaint Resolution
• Medical Billing/Coding
• Salesforce
• Customer Retention Strategies
• Data Entry and Maintenance
Workflow Analysis Quality
Standards and Protocols
Communication
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• Microsoft office
• Troubleshooting/problem solving
• Time management
• Inbound and outbound calls Expert
Invoice Processing Spreadsheet
Management
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• Word Processing
Client Information Database
Systems
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• Data Representation
• Typing 55 WP
Data Entry Specialist(Remote )CONTRACT, 01/2024 - 06/2024 Conduent, Florida
PATIENT ACCESS/CUSTOMER SERVICE ASSOCIATE (REMOTE), 05/2018 - 01/2021
CVS Pharmacy, Virginia
MENTOR/CUSTOMER SERVICE, 04/2016 - 05/2018
Randstad, New York, NY
• Completed data entry tasks with accuracy and efficiency. Corrected data entry errors to prevent later issues such as duplication or data degradation.
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Scanned documents and saved in database to keep records of essential organizational information.
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• Compiled data and reviewed information for accuracy prior to input. Entered numerical data into databases with speed and accuracy using 10-key pad.
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Managed workflow scheduling, data entry, and accuracy verification for large data projects.
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• Evaluated source documents to locate needed information. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
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• Insurance verification
• Patients Billing and Coding
• Patient Registration
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
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Stayed calm under pressure to and successfully dealt with difficult situations.
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Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
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Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
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Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Followed up with customers about resolved issues to maintain high standards of customer service.
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• Mentor Agents,Support team of 10-20 Technical support Agents. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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• Resolved concerns with products or services to help with retention Sales Associate, 05/2015 - 04/2016
Walmart, Atlanta, GA
EDUCATION
Associate of Science, Business Managment
University of Georgia - GA
High School Dipoma
WAEC
and drive sales.
Offered basic technical support for clients on wide range of company products.
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Boosted sales revenue by skillfully promoting diverse service options.
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• Answered constant flow of customer calls with minimal wait times. Collected customer feedback and made process changes to exceed customer satisfaction goals.
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Assisted in training new team members on sales techniques and product knowledge.
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Developed merchandising displays to enhance product visibility and drive sales growth.
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Maintained accurate inventory records using point-of-sale systems to streamline stock management.
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Conducted market research to identify trends and inform sales strategies effectively.
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Led team meetings to discuss performance metrics and enhance collaborative efforts.
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Implemented process improvements that increased operational efficiency and reduced costs.
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Provided positive first impressions to welcome existing, new, and potential customers.
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• Built relationships with customers to encourage repeat business. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
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Analyzed sales data to forecast trends and adjust marketing initiatives accordingly.
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Solved customer challenges by offering relevant products and services.
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Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
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Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
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CERTIFICATIONS
ICON
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• CHAA -Certified Healthcare Access Associate
• CNA - Certified Nurse Assistant
• CSM - Certified Scrum Master
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