Bilingual Customer Service & Administrative Specialist
Resume:
MARIELLA BRACHO
Cypress, TX. 77429
Telephone: 832-***-****
email: ******************@*****.***
Summary:
Customer Service, Clerical work skills and duties performed: I have experience in proving Exceptional Customer Service experience through phone, video and email communication services performing assigned tasks for customer assistance, providing information, resources and adequate solutions to customer’s issues and claims, supporting sales force and sales cases by providing ordering and general information, product information, troubleshooting, and general customer support., handling of telephone customer remote calls service’s. I have wide work from home experience in multiple areas, including technical and engineering subjects. Also, wide experience in clerical work, wide experience in document control and keeping data base registers and logs. I’m oriented to take actions to provide customers with the best resolution for their problems, performing inbound and outbound phone calls and emails in response to previous inquires and advising claimant on the claim process and direct inquires to the appropriate claims team. I’m used to teamwork obtaining timely and accurate information and direct inquiries to the appropriate teams to provide seamless assistance service for clients. I have wide experience in handling files and documents following ISO 9000 quality standards, procurement and tracking of materials, project coordination, database management in Excel, SAP, Access, and other programs. Language skills: I have experience working as a Bilingual Customer Service. As an Interpreter and Translator English to Spanish and Spanish to English I have wide experience in different areas, such as Engineering and Technical disciplines, medical assessments both with doctors and register nurses and both physical and physiological therapeutic personal, diagnosis, treatments and labor assistance, administration, banking, investments, stocks handling, general content, literature, software and hardware, gaming. I have worked with different online companies as a freelancer Translator and Interpreter, and as a Proofreader. I have excellent command of Spanish and English languages and excellent verbal and written skills both in English and Spanish, and I have very good Spanish grammar and spelling. I have experience in preparation of plant’s operation and maintenance manuals, technical and engineering standards and other technical documents in both Spanish and English languages. Computer skills: I am computer-savvy and proficient with Microsoft Office programs
(Microsoft products to include Outlook, Word, Excel, and PowerPoint) and Google Suite, Cat Tools, customer service proprietary software applications among the knowledge of many other apps. Familiarity with network, Wi-Fi, and internet functionalities to independently maintain consistent remote connectivity. General skills: I consider myself a hard-working person, punctual, common sense, fast-learning, I do have initiative as a proactive person, orientation to detail, professionalism, positive attitude, patience, consistency, reliability, and honesty. I do pay high attention to detail with ability to adopt business processes to provide consistent and compliant customer service in a remote setting. I’m an organized and self-starter capable of meeting deadlines without direct supervision. I do my best to communicate professionally and respectfully to clients, supervisors, and work team partners. I have excellent communication skills and a strong desire to serve customers. I’m thrive on problem solving, thinking outside the box, and issue resolutions to overcome obstacles. Accurate and timely completion of workload. I’m a quick learning person that drives continuous improvement, following standard operating procedures and adhering to company policies.
Work Experience:
United States of America:
Everise: Houston, TX 12/2025 to 01/2026
Job title: CVS Retail OTC Wave 3N (contract was ended before time by Everise because contract with CVS was lost) Bilingual Agent
Propio Language Services Houston, TX 10/2025 to actual Jib title: Customer
Service/Interpreter
Akorbi Houston, TX 03/2023 to 09/2024
Job title: Interpreter
English to Spanish and
Spanish to English
Company: Doordash Houston, TX 10/2022 to 03/2022
Job title: Delivery Driver
Company: Popeye’s Houston, TX 06/2022 to 07/2022
Job title: Cook.
Company: Freelancer Houston, TX 07/2022 up to date Job title: Translator
Venezuela:
Company: Self-employer Maracaibo, 01/2018 up to date Job title: Freelancer Venezuela
Translator
Company: Asincro, C.A. Maracaibo, 01/1990 to 01/2018 Maraven-Bechtel- Venezuela
Vepica-Cooper Rolls,
Petrolago-Bechtel,
Sumatec-Laso,
Inelectra-Chevron,
ABB Vetco Gray, Tecnoconsult,
Thronson International, C.A.,
COSA, JANTESA, PDVSA,
N y V, C.A., Cointein,
Inelmeca, Pequiven,
IDS Consultores,
Construtora Norberto
ODEBRECH, ATECSA,
Incostas.
Job title: Engineering Work
Education:
1971-1976 High school Diploma. Nuestra Señora de Fátima School Maracaibo, Venezuela.
1977-1981 Universidad del Zulia (studies in Electrical Engineering) Maracaibo, Venezuela.
1982-1989 Rafael Urdaneta University (studies in Electrical Engineering) Maracaibo, Venezuela.
NOTE: ADITIONAL INFORMATION AVAILABLE UNDER REQUEST.
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