Administrative Support Specialist with Customer Focus

RAHEEM WALTERS

n 876-***-**** )n *********************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Business Administration student with hands-on experience in administrative support, records management, and customer service. Proven ability to organize documentation, support office operations, and deliver high-quality client service in fast-paced environments. Skilled in resolving customer concerns, processing transactions, and maintaining strong client relationships.

CORE SKILLS

Customer Service & Client Relations • Administrative Support • Records Management • Conflict Resolution • Microsoft Office (Word, Excel, PowerPoint) • Social Media Promotion • Time Management • Team Collaboration

PROFESSIONAL EXPERIENCE

Customer Service Representative 24/7 InTouch Oct 2025 – Nov 2025

• Assisted customers with order placement while ensuring accuracy and efficiency

• Processed refunds and account adjustments according to company policies

• Resolved customer issues using active listening and problem-solving

• De-escalated difficult situations to maintain positive experiences Compliance Clerk (Trainee) National Housing Trust (NHT) Aug 2023 – Oct 2025

• Maintained organized physical and digital filing systems in compliance with regulatory standards

• Ensured accuracy and confidentiality of sensitive documents and records

• Assisted with compliance checks and internal audits

• Supported administrative staff with document retrieval and data entry

• Monitored records to ensure adherence to company policies and legal requirements

• Identified and reported discrepancies in documentation Social Media Promoter & Video Editor Xamaica Innah Box Aug 2020 – Nov 2022

• Created engaging content to increase brand visibility

• Edited promotional videos for marketing campaigns

• Collaborated on digital marketing strategies

Baggage Claim Assistant Consumer Meat Plus Sep 2019 – Jan 2020

• Assisted customers with claims and inquiries

• Maintained transaction records and supported operations Ticket Filing Assistant Freeport Police Station Jun 2019 – Jul 2019

• Organized and maintained official records

• Supported administrative staff with document handling EDUCATION

Bachelor’s Degree in Business Administration (In Progress) Associate Degree in Business Administration

High School Diploma

CERTIFICATIONS & ACHIEVEMENTS

NVQ-J Level 2 Certification

CSEC English – Grade 1

CSEC Principles of Business – Grade 1

CSEC Physical Education – Grade 1

CSEC Mathematics – Grade 2

CSEC Geography – Grade 2

CSEC Information Technology – Grade 2

CSEC Integrated Science – Grade 3

CSEC Principles of Accounting – Grade 3

CSEC Technical Drawing

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