Versatile Security, Customer Service Professional
Resume:
JAVIER ORTIZ
***** ********** **, ** ******, CA
**********@*****.*** 626-***-****
Professional Summary
Dependable and detail-oriented professional with several years of experience in security, customer service, and delivery operations. Proven ability to maintain safety and security in fast-paced environments, including healthcare and distribution settings, while providing excellent customer service. Skilled in problem-solving, communication, and time management, with a strong work ethic and commitment to reliability and team success. Professional Experience
Security Officer
Kaiser Permanente – Los Angeles, CA
July 2024 – Present
● Monitor hospital premises to ensure safety of patients, staff, and visitors
● Respond quickly and professionally to emergencies and security breaches
● Maintain detailed incident reports and logs
Security Officer
Allied Universal (Distribution Center) – Industry, CA June 2023 – July 2024
● Controlled access points for employees and visitors
● Patrolled premises to prevent theft, vandalism, or other security threats
● Used communication tools and surveillance systems effectively Amazon Delivery Driver
Amazon Logistics – Covina, CA
May 2021 – May 2023
● Delivered packages efficiently and on time to residential and business addresses
● Maintained high levels of customer satisfaction
● Handled logistics issues and reported delivery updates Sales Associate
Shoe Palace – West Covina, CA
June 2020 – May 2021
● Assisted customers in finding the right products and sizes
● Handled cash and card transactions accurately
● Maintained store cleanliness and organized inventory Education
High School Diploma
La Puente High School – La Puente, CA
Graduated: 2019
Some college coursework completed at Mt. San Antonio College Skills
● Strong verbal and written communication
● Customer service & conflict resolution
● Safety and security monitoring
● Team collaboration
● Report writing
● Reliable and punctual
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