Customer Support Specialist, Accounting
Resume:
MICHAEL HARRELL
Brooklyn Park, MN 55443
*******.*********@*****.***
PROFESSIONAL SUMMARY:
●Superior interpersonal skills
●Demonstrated success working with invoices in very high volume
●Ability to manage multiple projects simultaneously
TECHNICAL SUMMARY:
Collections Oracle
●Lawson Great Plains
Frx. Saleforce
PROFESSIONAL EXPERIENCE:
MN Golden Hearts – Edina MN. July 2022 – Present
Employment Support Specialist
●Provide individualized job search assistance to clients, tailored to their skills and interests
●Market clients’ qualifications to potential employers to create placement opportunities
●Research and identify suitable employment options based on client needs and goals
●Maintain detailed daily records and progress notes in the ConnectTeam system
Homeserve – formally Homesmart Chattanooga, TN
March 2024. – November 2025
Repair Mangement Specialist
●Created work orders for appliance service and repairs
●Educated customers about plans and products
●Assisted with creating and modifying accounts
●Received inbound calls concerning case status and reimbursements
●Resolved customer complaints and concerns through active listening, empathy and professionalism
Xcel Energy – St. Paul, MN. April 2017 – March 2024
Home Smart Customer Service Specialist
●Created work orders for appliance service and repairs
●Educated customers about plans and products
●Assisted with creating and modifying accounts
●Received inbound calls concerning case status and reimbursements
●Resolved customer complaints and concerns through active listening, empathy and professionalism
Target.com – Brooklyn Park, MN. October 2015 – December 2016
Sr T.com Specialist Representative
●Suggested products to guests to assist or add on sales
●Received inbound calls and emails concerning returns and refunds
●Resolved customer complaints and concerns through active listening, empathy and professionalism
Heartland America – Chaska, MN November 2013 – December 2015
Customer Service Representative.
●Suggested upsell and add-on products and membership packages the company has to offer
●Received inbound calls and asset in returns and Rebates
●Resolved customer complaints and concerns through active listening, empathy and professionalism
EDUCATION:
K.R.S. Computer and Business School
Accounting Assistant/Bookkeeper Certificate
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