Multilingual Customer Service & Sales Professional
Resume:
MARQUISE LOKO
CONTACT
W&%_ *************@*****.***
PROFILE SUMMARY
Service-driven and multilingual customer service professional with
experience in luxury retail and high-volume hospitality environments. Fluent
in English, French, Portuguese, and Spanish. Known for delivering exceptional
customer experiences, maintaining professionalism under pressure, and
exceeding sales goals. Passionate about travel and committed to creating
safe, positive, and memorable experiences for every customer.
EDUCATION
2019 - 2022
BOONE HIGH SCHOOL
High School Diploma
SKILLS
Customer Service Excellence
Multilingual Communication (4
languages)
Conflict Resolution
* Sales & Upselling
Team Collaboration
* Cash Handling & POS Systems
Attention to Detail
Adaptability in Fast-Paced
Environments
* Strong Organizational Skills
LANGUAGES
English: Fluent
French: Fluent
Portuguese: Fluent
Spanish: Fluent
WORK EXPERIENCE
Pandora Jewelry - Orlando, FL 2024 - PRESENT
Sales Lead
* Delivered exceptional customer service in aSales Lead high-volume luxury retail
environment
¢ Assisted customers with personalized jewelry selections and gift recommendations
* Consistently met and exceeded sales targets
¢ Maintained strong knowledge of collections and promotions
¢ Handled transactions accurately and efficiently
¢ Supported visual merchandising and inventory organization
¢ Collaborated with team to maintain a welcoming and_ professional store
environment
Black Rooster Taqueria - Orlando, FL 2021 - 2024
Cashier / Server
« Provided high-level customer service in a fast-paced restaurant
environment
* Served 100+ customers daily while maintaining accuracy and
efficiency
* Processed cash and card payments and managed POS system
¢ Verified age requirements for alcohol purchases
« Resolved customer concerns professionally using active listening
¢« Worked closely with team members to ensure smooth daily
operations
Journeys - Orlando, FL 2022 - 2022
Seasonal Sales Associate
« Assisted customers with product selection and recommendations
¢ Maintained store organization and visual standards
* Delivered friendly, engaging customer service during peak holiday
season
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