Multilingual Operations and Customer Service Specialist

Noemi Izucar

*** ******** ***** *** #*** Brigham city Utah 84302

**********@*******.***

Cell 208-***-****

Summary

I have various experiences in machine operations.

I have some mechanics experinece .

I have various experiences in the customer service field. I have been a Customer Sales, Customer Service, Customer Assistance. I have experience translating paper work from English to Spanish. I also have computer experience.

I have Collections Experience

I have Business Management Experience

Highlights

Bilingual English / Spanish

Computer Skills 60 WPM

Collections 2 Year

Translator 12 Years

Customer Service 3 Years

Customer Assistance 1 Year 3 Months

Business Management 4 Years

Forklift driver. 3 Years

Machine operator. 3 Years

Quality control. 2 Years

Data Entry. 3 Years

Accomplishments

Customer Assistance

Operated computers programed with outstanding balances and payment information, store,record, and analyze information.

Customer Service

Operated computers programed with sales software to record, sales, and customer issues. Translator

Prepared a variety of legal documents .Birth Certificates, Lease Documents, News Letters, and Pamphlets.

Business Management

Operated computers established to record, operate,maintain, and conduct proper management of business.

Operated heavy machinery : Hyster – Bobcat- Loader. CPR / First Aid Certified

Experience

August 2020 to now

Been a stay at home mom taking care of new born .

February 2020 ACT

Customer service for Bank of America.

Helped customers with ATM issues or charges on account if any discrepancies would help them issue a refund or stop payments from companies they did not authorized. Located paperwork for inquiring on a case status. Connected to correct department if they got transferred to wrong department. Schedule automatic payments for credit cards. Gave account balances or help apply for new credit cards. Issued new cards in case of lost or stolen. Added new account users or removed them.

July 2018 Floribertos

Took order’s and cashier

Just provided customer service consisted of taking orders and handing them to customers also made sure correcta account was charged. Took care of any discrepancies if any occurred.

June 2017. Niagara Bottling

Run the line from blow molds,packer,palletizer and lantec . knowledge of proper functions of machinery and requirements to minimise downtime . LGV knowledge of functions how to reset and manually move them and get back in to system. Shipping how to check in trucks stage and inspect trucks on dock for proper alignment and locks before LGV enters to load. Knowledge of calling and returning product to line . Stopping and sending LGV to carwash when needed .

January 2017. Storm

June 2017. Urethane room

Drilling balls for line and for finishing. Plugging, blowing and cleaning bowls. Checking and filling travelers to make sure the right balls were getting plugged and our test balls were marked accordingly.loading carts for the line marking our test balls and travelers properly. September 2016. Workforce staffing

December 2016 QCS / Storm

Did quality check on the line for Autolive .made sure all parts were in good condition and not damaged . removed burrs and other small particles that could be removed . started in core room then was moved to urethane. Cleaning molds,drilling. June 2016. Flying J Truck Stop

February 2017. Team Lead

Lead of deli department . Did all quality checks and controlled or reports of waste . managed reports for our weekly meetings with the other stores. Made sure all our employees were doing all checks and prepared food accurately. Follow all regulations. Filled in if an employee couldn't make it to work. Filed all report's and checks . Handled the audits for our kitchen.

October 2013. Idahoan Foods

June 2016. Lewisville. Idaho

Machine Operator / Sanitation / Packer / Stacker / Forklift. / QA . I started as a packer and line stacker then moved to operator and then to sanitation. I had to tag my product and make sure product was sealed and in good quality standards. Operating the machine we had to make sure we were using the correct item for the product being produced . Calling and staging our product's to the line consuming and reporting the amount consumed accurately doing quality checks every 30 minutes and hourly. Maintenance to our machine's changing out broken and worn parts from film guides to master chain links anything our machine needed except electrical wiring.Made sure all our people on the line were doing their jobs right and give them their breaks End of shift reports accurately and in a timely manner. Sanitation cleaned all machines from change overs in a timely manner and passing all QA requirements the first time around . replacing any old or broken parts . took out all garbage and pallets to storage area along with the raw reject from the lines .

May 2013 Dickinson Frozen Foods

October 2013 Sugar City I.D.

Inventory Clerk

I tag all the products that come off the lines. Make sure all the items are properly tagged and put away. Print all the labels needed for the shift. I locate all the items we need for the shift and consume the ones we finished on our shift. I am also in the safety committe. August 2011 Melaleuca

to November 2012 Idaho Falls I.D.

Customer Assistance

Called customer with outstanding balances, collected payments, arranged payment dates, exchanged products, sales and transferred calls to other departments as needed. September 2010 Channel Blend

to August 2011 Idaho Falls I.D.

Customer Service / Sales

Called prospective students for colleges and assisted in enrollment process. October 2010 Artic Circle

to April 2011 Idaho Falls I.D.

Supervisor

Made sure all food was cooked and handles out in timely manner, assisted employees in food preparation and clean up cashed out cash registers at the end of the shift. May 2010 Cafe Rio

to October 2010 Drive through sales / cook

Cooked food for the drive through, took orders, and got orders out in a timely manner. March 2004 Aguilar's Landscape

to January2008 Peoria A.Z.

Manager

Assisted in the creation of contracts and bids for job sites. Order the materials, and equipment rentals.

Maintained confidential information, such as pay rates, bonus targets and pay grades. Prepared pay checks and monthly expense reports.

Education

Eastern Idaho Technical College

2010 continued studies G.E.D

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