Bilingual Technical Support Specialist I (French-English)

Brandon Moorcroft

*******.****.*********@*****.*** 519-***-**** Windsor, ON

https://www.linkedin.com/in/brandon-iain-moorcroft/ EDUCATION

University of Windsor September 2020 – December 2024 Bachelor of Science, Computer Science Windsor, ON

Obtained greater Analytical Knowledge from both Computer Science and Logic courses.

Excellent presentation skills from a Minor in English Literacy with a focus on Canadian & Indigenous Literature.

St. Clair College September 2017 – May 2020

Advanced Diploma of Computer Systems Tech. Networking Windsor, ON

Within the final summative technical project; Acted as writer and key organizer of documents and technical diagrams. Group produced an upgrade plan for a sponsored business. Provided clean and professional documentation while maintaining the necessary discretion for the sponsor.

Facilitated Simulated hardware changes, required documentation to assist with the change and documented how the change affected performances.

Act independently as a part of a team during set tasks and perform presentations with public or private audiences.

WORK EXPERIENCE

Farrow Ltd. Summer 2022 & Summer 2023

Import Analyst I Windsor, ON

Responded to customs, client and internal requests and notices about classification and notices about classification, duty rates and documentation requirements to support import regulations.

Established and continuously improved import process flows in conformation with the rules procedures, and company policy.

Independently Recognize and apply special trade programs such as CUSMA or other Free Trade Agreements. Ambassador Golf Club March 2019 – November 2022

Kitchen Admin Assistant Windsor, ON

Filed documents with efficiency and documented files and payments from the club to good providers. Maintained a record using Excel formulas for inventory of snacks and alcohol.

Improved document organization through electronic file usage, archiving outdated records and decreasing time of each purchase order by 35%.

Utilized e-mail and scanning to send documents to upper management in a controlled and efficient way. St. Clair College – Tutoring Services March 2019 – April 2020 Network and Computer Applications Tutor Windsor, ON Provided homework assistance using specific curriculum and materials. Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Supported students with helpful study habits and exam strategies. With a typical grade increase of 10-20% over previous tests.

Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.

VOLUNTEERING

Rose City Athletic Organization January 2012 - Present

Instruct Students within the Iaido program under the supervision of the Head Instructor. CERTIFICATIONS, SKILLS & INTERESTS

Technologies: Java, Python, Cisco Networking, LAN, Microsoft Office Suite, Windows 7,8,10,11 & Server 2016

Skills: Problem-solving skills, Time Management, Computer Solutions, Customer Service, Independent Work, French (Advanced), Technical Communication, Independent Worker

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