Technical Writer

GEORGE RANDY LEGGE

Senior IT Technical Writer • Systems Documentation Specialist

Enterprise IT • Infrastructure • Security • Compliance • Software Engineering

SUMMARY

Senior IT Technical Writer with 10+ years of experience producing clear, accurate, and auditready documentation for enterprise IT, software engineering, government, and aerospace environments. Expert at translating complex systems, architectures, and engineering concepts into concise, userfocused documentation. Strong background in ITIL, NIST, MARSE, DR/BCP, APIs, scripting, and structured content. Former journalist with advanced research and SMEinterviewing skills.

CORE TECHNICAL SKILLS

IT documentation (infrastructure, systems, processes, APIs, DR/BCP, security)

ITILaligned process documentation (ServiceNow, enterprise workflows)

Compliance frameworks: NIST, MARSE, ISO 9000

Enterprise content systems: SharePoint, Confluence/Jira, Documentum, DocuWare

DITA/XML, Arbortext, FrameMaker, XMetaL, Adobe Suite, Visio

API & web services documentation

Disaster Recovery & Business Continuity documentation

Windows Server / Windows 11 administration familiarity

Scripting for documentation validation: C#, C++, Java, Python

AI/ML documentation (data workflows, model behavior, system integration)

Strong interviewing, SME collaboration, and crossfunctional communication

PROFESSIONAL EXPERIENCE

C&C Travel — Technical Writer / Documentation Specialist / Web Development

May 2025 – Present

Developed clientfacing and internal documentation with emphasis on clarity and regulatory compliance.

Provided technical support and documentation for a Windowsbased business network.

State of Arizona (AHCCCS) — IT Technical Writer / Policy & Procedure Specialist

Oct 2022 – Apr 2025

Authored and maintained IT policies, procedures, and system documentation aligned with NIST, MARSE, and internal IT standards.

Documented IT security operations, infrastructure workflows, and enterprise processes.

Applied ITIL practices using ServiceNow, Adobe, and Microsoft toolsets.

Maintained enterprise documentation libraries across SharePoint, Confluence/Jira, and ServiceNow.

Collaborated with IT leadership, security teams, and system administrators to ensure auditready content.

Freddie Mac — Technical Writer (IT & Compliance)

Jan 2022 – Sep 2022

Documented IT processes and procedures based on federal auditor requirements.

Authored content using Visio, Word, and Excel; managed documentation in Confluence/Jira.

Ensured documentation met strict regulatory and audit standards.

New Line Business Services — Technical Writer / Data Analyst

May 2017 – Apr 2021

Updated and maintained technical manuals and system documentation.

Tracked network usage in Jira; maintained documentation libraries.

Authored userfriendly content for enduser IT audiences.

Supported Army contract documentation aligned with military specifications.

Intel Corporation — Technical Writer / Editor (5G, Systems, AI/ML)

Jan 2016 – Mar 2017

Authored engineering and enduser manuals for Intel’s 5G initiative.

Created white papers and system documentation for AI/ML methodologies.

Coded test scripts in Java and Python to validate documentation accuracy.

Managed content through SharePoint and Confluence/Jira.

Honeywell Aerospace — Technical Writer / Editor

Dec 2015 – Dec 2016

EDUCATION

Certificate in Photography — Michigan State University

Technical Communication Certification (Program Management) — Bellevue College

BA in Journalism — Okanogan College

Graduate Studies (Year 1) — Regent College, UBC/Seattle

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