Live Chat Agent with Strong Customer Service Skills

RAVEL A. GRAHAM

Seattle, WA ***** 725-***-**** *****.******@*****.***

Professional Summary

Motivated and service-oriented professional with strong experience in customer service, team leadership, and front-desk operations. Known for creating positive guest experiences, handling administrative and sales tasks efficiently, and maintaining a polished, welcoming environment. Core Competencies

Customer Service Hospitality Front Desk Operations Sales & Upselling Communication Conflict Resolution POS & Phone Systems Scheduling Team Leadership Multitasking Experience

Assistant Manager – SecureSpace Self Storage, Seattle, WA Aug 2025 – Present

• Delivered exceptional guest service by greeting clients, conducting facility tours, and guiding them through the lease and move-in process.

• Managed front-desk operations, including answering calls and emails, scheduling appointments, and resolving inquiries efficiently.

• Processed and recorded payments (cash, credit/debit, checks, money orders) with accuracy and professionalism.

• Utilized upselling techniques to promote property features and improve customer satisfaction.

• Coordinated online auctions, handled documentation, and ensured compliance with company procedures.

• Conducted property security checks and cleanliness inspections to uphold brand standards.

• Collaborated with maintenance teams to ensure safe and well-presented facilities. Service Experience – Nordstrom Rack, Stephanie Street Feb 2021 – Nov 2021, Jun 2023 – Mar 2024

• Provided exceptional customer service and managed purchase/return transactions.

• Supported phone, fitting room, and register operations while maintaining floor organization.

• Promoted credit programs and ensured fast, accurate processing of online orders. Merch Manager – Araca Feb 2022 – Apr 2023

• Directed merchandise booths during touring events; trained and supervised staff.

• Managed logistics, sales reporting, and visual merchandising to meet venue standards. Assistant Manager – Charlotte Russe, The Galleria Mall Aug 2019 – Jun 2020

• Supervised sales team and oversaw daily store operations and merchandising displays.

• Scheduled employees, processed inventory transfers, and trained staff on store policies. Floor Supervisor – A’GACI, The Galleria Mall Sep 2018 – Aug 2019

• Directed sales floor activities and ensured excellent customer service.

• Trained new employees and led team meetings to improve sales and performance. Education

Basic Academy of International Studies – High School Diploma, 2018 Certificates / Awards

Certificate of Skill Attainment – Fashion, Textiles, and Design

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