Professional experience management

Joseph D’Ambrozio

Lady Lake, FL ***** 201-***-**** ********@*****.***

Professional Summary

Business founder and former owner with 40+ years of experience in pest management, operations, and team leadership. Strong background in business growth, customer retention, compliance, training, and operational efficiency. Known for hands-on management style, problem-solving, and maintaining high customer satisfaction.

Core Skills

Business growth and retention

Operations management

Strategic planning

Budget development

Employee training and development

Staff supervision and scheduling

Customer service and retention

Regulatory compliance (Federal/State/Local)

Inventory and chemical management

Sales and account development

Professional Experience

Owner – J. D’Ambrozio Pest Management Services LLC

Fairfield, New Jersey 1979 – 2021

Owned and operated pest management company for over 40 years. Oversaw all aspects of business operations including sales, customer service, staffing, training, compliance, and financial performance.

Managed daily operations and supervised employees

Developed new accounts and managed customer retention

Led hiring, training, and performance management of technicians

Ensured compliance with federal, state, and local regulations

Reviewed work orders for quality and legal compliance

Managed inventory and chemical usage

Handled customer complaints and service resolution

Maintained production goals and operational efficiency

General Manager – Nationwise Pest Control

Dobbs Ferry, NY 1976 – 1979

Managed staff training, scheduling, and performance reviews

Implemented operational improvements to increase efficiency

Supported budget planning and contract negotiations

Improved customer satisfaction and employee retention

Introduced process improvements to reduce turnaround time

Alarm Specialist – ADT Security

1975 – 1976

Monitored client alarm systems and responded to alerts

Performed system maintenance and repairs

Assisted with training and technical support

Public & Civic Service

Paramus Councilmember; Civilian Police Commissioner (Paramus, NJ); President, Paramus Chamber of Commerce

Education

Yonkers High School – High School Diploma (1969)

U.S. Air Force – Honorable Discharge, Security Police

Educator at Bergen Community College (25 years): Pesticide Safety, Insect Identification, Pesticide Formulation, Federal & State Regulations

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