Reliable Customer Service Professional with Strong Work Ethic
Resume:
Lee Baker
****.*****@*****.***
Highlights of Qualifications
• Excellent Time Management, Organized and Competent with Terrific Customer Service • Exceptional Interpersonal, Communication Skills with Resourceful Leadership • Able to Analyze Challenging Situations and Implement Practical Solutions • Dependable, Reliable and Dedicated Loyal Individual/Team Member • High Level Personal Performance Standards and Results-Oriented
Customer Service Skills
Proven Ability to
• Listen Carefully and Problem Solve with Professional Insight to Ensure Quality Service • Learn Efficiently Perform Well and Skillfully Adapt Under Diverse Pressures Safely • Accurately Follow Written/Oral Instructions with Excellent Attention to Detail • Facilitate Successful Collaboration to Meet Deadlines for all Stakeholders
Employment History
Labour/Scaffolder July 2022 – February 2024 Ameco Slash FDI
Worked closely with Journeyman and apprentices
Modify and dismantle scaffold, maintained work site, used pick and shovel to dig,
spread and level dirt. Ensure compliance with standard operating procedures.
Maintained and serviced building tools and cleaning up after work is done
Scaffolder March 2019- May 2022 Obvious Superior Works Inc.; Spruce Grove, AB.
Assured quality service, diligent and meticulous with attention to safety Organized/Stacked/Separated/Storage of materials of repairable and scrap equipment; Assisted/erected scaffolding on job sites as required; Tidied/cleaned up; Ensured vehicles were loaded/unloaded safely
Sorter/Package Handler/Forklift Operator April 2020-February 2021 Intelcom,Edmonton,
Integrated clear flow of team interactions & implement innovative solutions Responsible to coordinate and oversee parcel sort activities in fast paced environment; Unloaded/loaded/sorted/weighed/scanned/labeled packages daily and placed in determined areas for delivery team; Operated Forklift as required; Reported to Operation Supervisor/Station Manager; Ensured clean/orderly work area
Pipe Fitter Apprentice June 2012-August 2019 Draco Energy; JV Drivers;
Edmonton/Nisku, AB.
Adept commitment, ensured materials prepared and ready
On-the-job trained; Assisted journeyman & welders with assigned tasks; Demonstrated learned knowledge, took initiative & executed tasks accurately; Set up prep and layout machines for Welders; Pipe fittings/Fit up pipes; Gathered pipes from yard; Bolt up laying of pipes/valves & injection of pipe prepared to be shipped out; Rigged/Loaded pipes; Kept clean and orderly work area
Worked on Drilling Rigs/building oil refinery; Rig maintenance work-in-hand with Motorman changed out parts/filters; Sustained Drilling equipment; Moved drilling rigs to different locations
Night Supervisor & Stocker/Receiver/Material Handler June 1985-December 2021 Super Store/TCL Logistics & Ryder Warehouse; Edmonton/Spruce Grove, from AB.
Enabled essential flow of products with systematic efficiency
Accountable for documentation on all incoming merchandise; Responsible for received product and organized into assigned bins locations; Sent out returns to warehouses; Unloaded/loaded trucks of groceries dry/wet; Load/unloaded trucks with forklift and secured product; Maintained upkeep, sanitization of shipped/received area
Quality Control Person April 2009-October 2010 AAA Stripping & Seal Coating;
Edmonton, AB.
Provided high caliber of accuracy and detailed standards
Provided services on all types of projects included newly constructed/existing roadways/ industrial/commercial sites; Top-notch road line painted markings; Responsible for measurements and maintained predetermined set of Government Standards
Driver/Courier/Warehouse July 2003-April 2007 Purolator/Tiger Courier/DHL; Edmonton,
Maintained clear focus and exceeded customer service
Picked-up/transported/delivered merchandise for deadlines safely; Loaded/unloaded/ distributed packages at final destinations; Received/tracked exact shipments arrival/ departure times; Entered data; Accommodated and handle fragile items; Operated adequate merchandise management tools
Education/Training/Interests
• WHIMIS/Construction Safety Training System (CSTS-09): Certificate(s) 2018/2012 • Air Brakes (Q) on Alberta License: Obtained 2012 • PipeFitter Apprentice: Registered 2012 • Sports, Educational Learner, Music
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