Adminstrator

Sylvia Finley, Lead

Waldorf, *****, US, 240-***-****, **********@*****.***

SUMMARY Dynamic Health Center Manager with over 15 years of diverse experience in administration and employee supervision within medical environments. Proven expertise in financial operations, patient care coordination, and regulatory compliance, leading teams to deliver exceptional service while optimizing efficiency. Achieved significant improvements in patient flow and operational outputs through tailored workflows and training programs. Prepared to leverage skills in electronic medical records and staff management to enhance the policyholder services experience at any organization. WORK EXPERIENCE

01/2023 – 05/2025 Administration/Billing Coordinator, Speech Lab Waldorf, Charles County Greeted and welcomed clients, creating a positive first impression. Scheduled and confirmed appointments to enhance patient accessibility. Managed the clinic calendar to optimize patient flow and reduce waiting times.

Prepared and submitted accurate insurance claims utilizing appropriate medical codes (CPT and ICD-10) to ensure timely reimbursement. Reviewed and verified billing data for accuracy, correcting errors as necessary.

Maintained current knowledge of insurance guidelines and policies to ensure compliance.

Scheduled and organized assessment sessions for children undergoing autism evaluations.

Prepared assessment materials and ensured the evaluation environment was conducive to testing.

07/2017 – 01/2020 Health Center Manager, Greater Baden Medical Service Brandywine Spearheaded a team of 50 employees, providing supervision, training, and coaching on duties and daily operations.

Participated in collaborative meetings with department heads to discuss resident census information, admissions, and discharges. Reviewed and assessed staff processes, mitigating hazards posed to residents and staff while promoting regulatory compliance. Directed clinical oversight to devise and establish policies, procedures, and best practices aligned with regulatory requirements. Coordinated the delivery of exceptional patient care by evaluating workflows and facilitating positive changes.

Supervised the administrative staff of 50 employees, consistently delivering coaching and mentoring to enhance job efficiency.

Created comprehensive reports detailing key metrics related to patient visits, financial performance, and operational effectiveness. Recruited, trained, and supervised new staff in accordance with established guidelines, fostering a well-prepared workforce.

Managed financial resources and budgeting for the health center, ensuring fiscal responsibility.

Attended meetings with local government officials and community leaders to discuss public health issues affecting the community served by the health center.

Optimized case and clinical management, recommending actionable plans to improve safety and health programs.

Oversaw clinic administration, encompassing financial management, recruitment, and human resources.

01/2005 – 07/2017 Practice Manager, Washington Internists Group Washington Mentored and coached interns and newly hired team members on office procedures and computer systems, fostering professional development. Developed and implemented effective policies and procedures for the facility, enhancing operational efficiency.

Cultivated strong working relationships with the entire staff, including physicians, to promote teamwork and collaboration. Created and maintained electronic record management (EMR) systems for data storage and reporting.

Consulted with clinicians to formulate business strategies that align with operational goals.

Led and motivated a team of 12 employees, supervising, training, and coaching them on responsibilities and daily operations. Streamlined workflow by developing and implementing new patient registration processes.

Coordinated recruitment, training, and scheduling activities for staff to ensure optimal coverage and performance.

Assessed medical office operations, identifying areas for improvement and formulating corrective action strategies.

Maintained accurate financial records, including billing and accounts receivable/payable.

Conducted regular meetings with staff to address operational concerns and ensure effective communication between departments. Generated reports to track key performance indicators, such as revenue growth and efficiency metrics.

Managed vendor relationships for supplies and services essential to the practice.

Implemented patient care delivery policies and procedures in accordance with organizational standards.

EDUCATION

08/2005 – 05/2010 Howard University

Bachelor of Science, Psychology

Washington, D.C.

Completed coursework in developmental psychology, research methods, and clinical psychology, providing a solid foundation for understanding human behavior.

Conducted a capstone research project focusing on cognitive behavioral therapy and its effectiveness in treating anxiety disorders. SKILLS Electronic Medical Records Medical Condition Coding Software Process Implementation Employee Performance Evaluations Financial Operations Oversight Clinical Staff Management Records Management Electronic Medical Record Software MEDITECH EHR Software Process Improvement

Patient relations Accreditation support

Census goals Staff supervision

Acute and rehabilitative care

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