Customer service representative
Resume:
EDUCATION
ARIANA BROWN
CUSTOMER SERVICE REPRESENTATIVE
CONTACT
************@*******.***
Brooklyn, NY, 11239
SKILLS
Customer Service
Customer Relations
Organization
Effective Communication
Phone etiquette
Microsoft Office
Data Entry
Retail / Cash Handling
FASHION INSTITUTE OF
TECHNOLOGY
Interior Design
Credits: 13
Jan 2019 - May 2019
Sept 2013 - June 2017
CHELSEA CAREER AND
TECHNICAL EDUCATION
HIGH SCHOOL
Diploma within
Graphic Design
WORK EXPERIENCE
REFERENCES
PROFESSIONAL SUMMARY
Customer service professional with 5 years of experience excelling in customer support, retail operations, and call center services. Demonstrates proficiency in Communication, cash handling, and Data entry; with a strong focus on enhancing customer satisfaction and operational efficiency. Adept at utilizing Microsoft Office and organizational skills to streamline procedures and improve service delivery.
Erik Rudnicki
Phone:
Supervisor
Ian Flemmings
Phone:
Supervisor
Nagarro AUG 2025 - PRESENT
195 Broadway, 25 th FL, New York, NY 10007
Contracted through AppleOne for the Office of Pupil Transportation (OPT) and the IT department for the NYC Public School Service Desk within the Department of Education
Delivered comprehensive help desk support to parents, school staff, bus vendors, students, and central DOE employees regarding inquiries, incident reports related to NYC public school transportation, Password resets for internal DOE systems, and Hardware troubleshooting or repair.
Provided clear guidance to callers on obtaining information related to student assignments, bus routes, and district-specific contact details. Utilized ticket management systems to accurately document all interactions, ensuring proper follow-up and resolution of issues in a timely manner. Jan 2018 - Dec 2018
NEW YORK CITY COLLEGE OF
TECHNOLOGY
Liberal Arts
Credits: 20
Atrium
Remote Customer Support Agent
MARCH 2025 - JUNE 2025
Contracted through Atrium for Public Partnerships LLC, New York State Medicaid Fiscal Intermediary – Customer Directed Personal Assistance Program (CDPAP) Delivered remote, client-focused support for the CDPAP, assisting individuals in registering for and onboarding services, facilitating seamless access to essential healthcare.
Provided expert troubleshooting and empathetic assistance to resolve payroll and technical account issues, utilizing ticket management systems and ensuring prompt issue resolution.
Maintained accurate and thorough documentation of client interactions Ensured high-quality service delivery, balancing the need for efficiency with a focus on client satisfaction and care.
Continuum Global Solutions OCT 2022 - JULY 2024
140 58th st, Bldg B, Suite 6i, Brooklyn, NY, 11220 Worked as a call center representative on a survey project contracted by Publisher's Clearing House. Surveyed their customers by reading a legal script over the phone to determine whether they were fit to continue participating within the sweepstakes.
Worked on 311 surveys, evaluating caller satisfaction and experiences. Worked for the Department of Finance within their helpline, guiding and advising callers on information regarding parking tickets and camera violations. Area53 Adventure Park DEC 2025 - MARCH 2025
616 Scholes St, Brooklyn, NY 11237
Worked as a cashier; managed in-person transactions as well as maintained the upkeep of the facility. Cleaned, stocked, and organized the entrance and front desk. Handled customer interactions; kept control of the influx of customers in queue while aiming to provide customer satisfaction/compensation. Worked as an operator; assisting and monitoring guests within the park. Secured guests with safety gear for activities and enforced rules to ensure guest safety.
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