Experienced Office Manager and Dispatcher Specialist

KIMBERLY EMERICH

Sinking Spring, PA • 610-***-**** • ************@*****.***

PROFESSIONAL SUMMARY

Experienced office manager and administrator with 10+ years of success in operations, customer service, and business support. Recognized for managing high-volume workloads, improving workflow efficiency, and delivering excellent customer experiences. Organized, proactive, and effective in fast-paced environments. CORE SKILLS

Dispatch Coordination • Scheduling • Customer Service • Microsoft Office 365 • Multitasking • Time Management • Problem Solving • Communication • Team Collaboration

VSN Photography – Sinking Spring, PA — Office Manager April 2022 – April 2026

• Scheduled seasonal staff based on workload demands

• Managed end-to-end production of sports photography orders (payments, lab coordination, quality control, shipping)

• Handled customer service issues and ensured client satisfaction

• Reconciled monthly credit card settlements

• Collaborated across departments and maintained relationships with school and community partners Haller Enterprises – Lititz, PA — HVAC Dispatcher March 2021 – March 2022

• Managed daily schedules for up to 18 technicians

• Assigned service calls based on skillset, urgency, and location

• Monitored dispatch board and adjusted schedules to meet demand

• Communicated with customers and technicians to ensure job completion Berkshire Mechanical – Leesport, PA — Dispatcher Sept 2019 – March 2021

• Managed high-volume calls and service requests

• Created and scheduled service tickets

• Prepared reports and maintained customer records

• Coordinated with technicians to identify additional service needs Vertex Mechanical – Stevens, PA — Dispatcher, Sales & Marketing Coordinator July 2013 – Sept 2019

• Coordinated service requests across multiple channels

• Tracked technician performance and supported reporting

• Assisted with software implementation and marketing efforts

• Trained and onboarded new staff

Evolution Baseball – Shillington, PA — Co-Owner Sept 2015 – Present

• Manage operations, scheduling, and finances

• Coordinate teams, events, and community involvement ADDITIONAL

Highly organized • Strong communicator • Team-oriented • Works well independently

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