Operations & Programs Leader with Salesforce Expertise

Julie K. Riley

Warrenton, OR 720-***-**** ************@*****.*** Julie (Harris) Riley LinkedIn

Professional Summary

Dynamic operations and project management professional with extensive experience leading cross functional teams, optimizing commercial and operational processes, and delivering Salesforce Sales & Service Cloud training across the Americas. Proven track record in contract and change management, P&L oversight, client relationship management, and driving efficiency in fast paced environments. Known for building strong partnerships, improving processes, and ensuring projects and commercial workflows run smoothly from intake through execution.

Achievements

Training - Led initial Salesforce training for employees, driving successful implementation and long-term adoption across North and South America.

Area of Expertise/Skills

Salesforce Sales & Service Cloud Trainer Operations Management & Process Improvement Project & Program Management Contract / Change Request Management (CCR, PPR, ISA, SO) Profit & Loss (P&L) Analysis & Budget Alignment Client Relationship & Stakeholder Management Cross Regional Team Leadership (U.S., India, Mexico) Reporting, Forecasting, and Data Tracking Microsoft Office, SharePoint, HP PPM, Atos CRM

Professional Experience

Atos IT Solutions

Manager / Project Manager – Order to Cash Team 06/2017 – 12/2025

Lead cross-regional team (U.S., India, Mexico) to improve communication, delivery, and workflow efficiency. Designed and delivered Salesforce Sales & Service Cloud training across North & South America, improving system adoption. Managed commercial workflows including CCRs, PPRs, ISAs, SOs, approvals, and P&L alignment.

Business Analyst 02/2015 – 06/2017

Drafted and managed CCRs & PPRs, securing internal and client approvals. Prepared P&Ls supporting transparent financial decision-making. Created reporting dashboards for CCR/PPR/ISA/SO tracking and invoicing. Led commercial meetings with S&P Global to streamline request pre-approvals. Facilitated weekly internal status meetings to ensure project visibility.

Business Analyst – Client McGraw-Hill Companies 10/2012 – 02/2015

Managed CCR/PPR lifecycle, including drafting, tracking, and reporting. Maintained labor and product costings and ensured contract compliance. Led the Steering Committee and weekly commercial meetings with MHFI VMO. Monitored Ariba for PO activity and managed WBS code creation. Delivered weekly reviews to maintain operational and financial accuracy.

McGraw-Hill Companies

Work Intake Coordinator 07/2010 – 10/2012

Processed and evaluated work intake requests across Global Operations & Infrastructure. Created and routed HP PPM requests, ensuring proper assignment and follow-up. Coordinated across teams to resolve issues and balance competing priorities.

Additional Project Management Experience

Aurora Bank (Modis Inc.) – Project Manager 06/2009 – 09/2009

Managed 30+ concurrent projects and dashboards for over 90 projects. Provided reporting to senior leadership for informed decision-making.

Johns Manville – Project Manager 09/2008 – 11/2008

Established project milestones, reporting, and resource plans. Standardized reporting and created performance scorecards.

Molson Coors Brewing – Project/Program Coordinator 02/2008 – 09/2008

Managed large scale project plans and schedules (6,500+ line items). Supported resource management and maintained SharePoint program site.

McKesson Corporation – Project Manager/Project Coordinator 12/2002 – 4/2007

Managed project goals, schedules, budgets, and resource plans. Produced project documentation, mitigated risks, and negotiated contracts.

Education

George Washington University — Managing Projects; Project Leadership & Communications Course Completed 2005

Awards

Five-time Atos Accolade Award winner

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