Customer Service & Data Entry Specialist (Remote)
Resume:
Shanea Sanders
Gastonia, NC 28052
******.*******@*****.*** 908-***-****
Objective
To secure a position as a Customer Service Representative within a company will further my advancement, training, growth and will enhance my communications skills while gaining experience in customer service. To obtain a successful long-term career that offers new challenges.
Professional Skills
Customer Service Professional with over 5 years of diversified experience providing professional customer/client care. I have been recognized by superiors for being dependable, dedicated and able of independently working in a team environment.
Customer Service Representative-Call Center
Data Entry
Clerical Receptionist
MS Word, Excel, PowerPoint, Lotus, Lotus Notes, Internet, Emails
Typing 45-50 WPM
Filing, Faxes, Copying, Answering Phones Etc.
Professional Profile
Home Care Delivered Glenn Allen, VA
8/2023-Present
Customer Service Representative III
Coordinates shipments of medical supplies to existing customers in accordance with all regulatory and company requirements and policies.
Essential Duties
Communicate with customers in a highly professional, caring and knowledgeable manner.
Performs all duties in full compliance with all federal and state statutes, regulations and policies, CHAP requirements & policies, and HCD's Compliance Program & Standards; including but not limited to; maintaining strict confidentiality and privacy of patients protected health information (as defined by HIPAA) in accordance with HIPAA regulations.
Cooperates with internal and external investigations, reviews and audits.
Engages in good faith reporting of compliance concerns.
I participate in annual and ad hoc compliance training.
Properly document and note all orders worked with actions taken and other pertinent information.
Maintain current knowledge of and adhere to the company's product formularies.
Demonstrate knowledge of insurance procedures and regulations and be able to discuss them with customers, medical professionals, and caregivers as they relate to specific customer policies.
Meet & maintain department productivity standards as communicated by the Customer Service Management team.
Maintain acceptable QA Standards on calls as measured by Customer Service Leadership and QA Department.
Performs all other duties as assigned, which may vary at any time with or without notice.
Consistently ensures order accuracy by reviewing company standards, requirements and policies, and by performing self-quality checks.
Affinity Federal Credit Union Basking Ridge, NJ 8/2015-10/2024
Payment Solutions Specialist
Keyence Corporation (CONTRACT) Elmwood Park, NJ
11/2014-7/2015
Data Entry Specialist
Enter data accurately into computerized databases & Excel spreadsheets. Filed files containing tax exemption records. Maintain lots of activities and complete work. Ensuring documents meet required quality standards. Handling email queries from colleagues / clients regarding data. Occasionally, carrying out various administration tasks such as photocopying, filing, scanning and sending/receiving emails.
prepared documents for data entry into database
entered data into designated database in an accurate and efficient manner
researched and retrieved requested data
scan documents into database
communicate with clients by email
maintain complete activity logs and process forms as directed
recorded all tasks and emails
New York, NY
Fusion Law Firm 8/2012-4/2014
Customer Service Representative
Handle incoming calls from policyholders, customer inquiries, complaints, billing questions and payment service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions resolving problems and correcting errors. Interact with customers to provide them with information in response to their queries about the company and services. I also attend to customer feedback, handling and resolving their complaints.
Managed a high-volume workload within a deadline-driven environment. Resolved average inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, call volume).
Become the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Recognized formally with Employee of the Month award on numerous occasions for exceptional customer service.
Recognized as “1 Customer Service Rep" (out of 20 reps in division) for 2012 and 2013. Ranking was based on accuracy, customer service, duration of calls and availability, time and attendance.
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
American Eagle Outfitters Elizabeth, NJ
10/2010-10/2012
Retail Sales Associate
Help customers with general store products and promotions in store
Provide personalized assistance to customers with the goal of ensuring a positive shopping experience
Reliable, energetic, hardworking and recognized for handling customers well while maintaining excellent customer service skills
Positioned merchandise for display effectiveness
Skilled in cashier management
Wachovia Bank Atlanta, GA
5/2007-7/2008
OS Processor Specialist
Process returned ARP, Loss Management checks and qualify them to distribute to the Federal building
Identified the appropriate bank of 1st deposit and the returned reason for the checks to return to customers to meet deadline
Assisted internal customer with giving credit back to customers and answering questions
Processed EARNS and special reports to the data entry system
Teller/Teller Mentor Bridgewater, NJ/Atlanta GA
8/2003-5/2007
Process transactions, ATM duties, identified sales opportunities, and providing excellent customer service
Directed new hire tellers for products and procedures and supported them for coaching, knowledge, guidance, leadership, feedback and experience
Skilled in being a team player that helps meet personal and branch goals
Greeted customers in a friendly and timely manner
Chubb & Son Insurance Company Whitehouse Station, NJ
Customer Service Representative 8/1998-9/2002
Identified, research and resolved customers issues
Following up on customers inquires not immediately resolved
Provided general productions information, informed customers of new sales and products,
Operated telephone console to receive incoming calls and transfer all calls, messages to appropriate personnel and departments
Education
Centenary College Hackettstown, NJ
8/1999-9/2000
Bridgewater-Raritan High School Bridgewater, NJ
Graduate: Diploma, General Studies 9/1995-6/1999
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