Office Administrative Specialist with Customer Service Expertise

HOPE STOKES

Logansport, IN *****

***********@*****.*** / 765-***-****

SUMMARY

Highly organized Office Assistant with experience in administrative support and customer service. Strong multitasking skills, adept at managing multiple tasks simultaneously while maintaining high attention to detail. Demonstrated ability to streamline office processes for efficiency and productivity without compromising quality. Successfully ensured optimal office operations by implementing effective administrative systems. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. SKILLS

Guest Engagement

Food Delivery

Supply Restocking

Table Setting

Safe Food Handling

Food inspection

Food Running

Table Bussing

Beverage Preparation

Order Management

Service prioritization

Strong Work Ethic

Quality Control

Effective customer upselling

Order Accuracy

Guest Relations Management

Sales Techniques

Sales expertise

Point of Sale (POS) system operations

Cash Handling

Professional Appearance

Performance Improvement

Suggestive Selling

Check payment processing

Positive and professional

Price memorization

Email correspondence

Appointment Scheduling

Database Research

Problem Resolution

Customer Relations

Documentation And Reporting

De-Escalation Techniques

Account Management

Office equipment proficiency

Adaptability

Negotiation Skills

Microsoft Office

Product Recommendations

Computer Skills

Problem-Solving

Teamwork skills

Professional Demeanor

Analytical Thinking

EXPERIENCE

Front Office Assistant / Logansport Memorial Hospital - Logansport, Indiana 01/2021 - 02/2022 Greeted customers and provided assistance with inquiries. Organized filing system for customer records and documents. Answered incoming calls, responded to voicemails and transferred calls as needed. HS

Scheduled appointments for clients and staff members. Performed data entry of patient information into computer systems. Ensured compliance with HIPAA regulations regarding patient privacy rights. Maintained accurate financial records and assisted in preparing monthly reports. Processed payments from customers using cash, credit cards or checks. Researched customer complaints or billing issues as necessary. Maintained a clean front office environment including lobby area. Answered office phone and emails to schedule appointments, answer questions and document information. Collected copays and account balance payments and updated account records. Maintained front office cleanliness and organized supplies to increase productivity. Welcomed visitors and determined nature of business to announce to appropriate personnel. Retrieved messages from voicemail to forward to appropriate personnel. Received and screened high volume of internal and external communications. Directed clients and guests to correct departments, rooms, and staff members. Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.

Assisted front office staff by taking initiative to help upper management and coordinate events. Server / Bob Evans Restaurant - Logansport, Indiana 05/2016 - 08/2018 Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction. Assisted in training new servers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner. Checked food before serving it to customers.

Delivered food orders promptly and courteously.

Monitored dining room for cleanliness and proper set-up at all times. Responded efficiently to guest inquiries and complaints in a professional manner. Ensured that each guest was served courteously, quickly, and efficiently. Accurately recorded orders on cash register and point-of-sale system. Performed opening and closing duties such as setting up the dining area, restocking supplies.. Handled money transactions accurately while following company procedures for handling cash payments. Followed health safety guidelines when preparing and serving food products. Communicated effectively with kitchen staff regarding customer allergies or special requests. Upheld high standards of sanitation in accordance with health department regulations. Conducted regular inventory checks to maintain adequate levels of necessary supplies. Stayed informed about daily specials, new menu items, promotions. Provided exceptional service to high volume of daily customers. Operated POS terminals to input orders, split bills and calculate totals. Displayed enthusiasm and knowledge about restaurant's menu and products. Greeted customers, answered questions and recommended specials to increase profits. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems. Communicated with hosts, bussers and kitchen staff to prepare for and serve customers. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations. Cleaned tables and chairs to prepare dining area for next customers. Served food and beverages to patrons and immediately remedied issues with orders. Satisfied customers by topping off drinks and offering condiments, napkins and other items. Trained new employees on restaurant procedures and plating techniques. Addressed complaints to kitchen staff and served replacement items. EDUCATION AND TRAINING

High School Diploma 12/2017

Pioneer Jr-Sr High School - Royal Center, IN

Contact this candidate