Versatile Customer Service & Production Specialist

PROFESSIONAL SUMMARY

Highly-motivated, detail-oriented customer service professional with a proven ability to adapt quickly and excel in diverse environments. Quick learner, dedicated to delivering high-quality service to employers and customers.

WORK EXPERIENCE

Customer Service / Food Prep Roles:

Customer Service Rep; The Chevy Exchange, Lake Bluff, IL 2022

Petroleum Distributor Engineer; Trio Graham Enterprise, North Chicago, IL 2019

Customer Service / Cashier; Circle K, Gurnee, IL 2019

Customer Service; LTD Commodities, Bannockburn, IL 2018

Customer Service / Cashier; Speedway LLC, North Chicago, IL 2017

Collaborated with team members to ensure alignment with daily duties and responsibilities

Accurately processed customer payments, ensuring transaction integrity and compliance with company procedures.

Balanced cash drawer at end of shift to ensure accuracy and compliance

Verified credit card transactions to maintain secure and error-free payment processing

Provided customer service and account management

Handled cash register operations

Managed customer accounts and resolved issues

Operated cash register and handled inquiries

Production Worker / Assembler Roles:

Production Worker; Abbott Laboratories, Gurnee, IL 2022

Picker / Packer; Temp Now Inc, Gurnee, IL 2020 – 2021

Forklift Operator; Flexible Staffing, Waukegan, IL 2017 – 2018

Picked and packed orders for shipment to clients and businesses (Home Depot, Menards)

Selected, wrapped, and transported products; efficiently loaded trailers for shipment utilizing a forklift.

Wore appropriate personal protective equipment (PPE) in compliance with safety standards

Scanned into assigned production line

Operated and oversaw label assembly machinery

Managed medical strip operations

Utilized sealing machines and performed verification checks

Administrative Assistant Role:

Administrative Assistant; Letz Go Transportation, Waukegan, IL 2005 – 2016

Managing office communications, including answering phones, directing calls, and responding to emails

Scheduling meetings, appointments, and maintaining calendars

Preparing and organizing documents, reports, and correspondence

Processing invoices, maintaining records, and handling data entry

Coordinating office supplies and inventory management

Assisting with travel arrangements and event planning

Supporting other staff with administrative tasks as needed

EDUCATION

Certified Forklift Operator; August 2020 to August 2024

Certificate; College of Lake County, Grayslake, IL March 1998 to June 1998

SKILLS

Forklift Driver (4 years)

RF Scanner (Less than 1 year)

Customer Service (9 years)

Microsoft Office

Food Prep

Inventory Control

Packaging

Cash Handling

Payment Processing

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