IT Support & Operations Specialist

Professional Summary

Hands-on IT support and operations professional with over 8 years of experience supporting users, troubleshooting hardware issues, and keeping systems running in fast-paced environments. Currently completing CompTIA A+ certification with expected completion in April 2026 and continuing technical development through cybersecurity training.

Across multiple roles, I’ve been the person coworkers turn to when devices stop working, printers fail, or systems slow down. Alongside technical support, I bring strong administrative experience and attention to detail that helps keep operations moving smoothly.

Technical & Support Skills

End-User Support & Troubleshooting

Windows workstation setup, slow system troubleshooting, printer support, password resets, user assistance, workstation onboarding

Systems & Applications

Microsoft 365 (Outlook, Teams, OneDrive), Windows Operating Systems, software installation, browser support Hardware & Device Support

Desktop hardware installation, RAM and storage replacement, workstation setup, printer and peripheral configuration, mobile device setup

Networking & Connectivity

Router setup, Wi-Fi configuration, network connectivity troubleshooting, shared device connections Operational & Support Practices

Customer support communication, incident follow-through, documentation accuracy, workflow organization, multi- tasking in fast-paced environments

Tools & Platforms

Microsoft Office, Google Workspace, CRM Systems, and digital filing systems Hands On Experience

Built custom desktop computers, including RAM and storage installation Replaced failing hard drives and memory modules to restore performance Diagnosed slow computers by checking storage usage and running cleanup tools Configured routers and wireless networks

Cleared printer jams and restored connectivity during busy work periods Assisted users with password resets and login access Set up workstations for new users, including monitors, printers, and login setup Education & Certificates

CompTIA A+ Certification — In Progress (Expected April 2026) Google Cybersecurity Certificate — In Progress (Expected May 2026) National Commercial Real Estate Advisor (NCREA)

High School Diploma

Zac Hoover

Iona, ID / ***********@*****.*** / 661-***-****

Experience

Alliance Title & Escrow

Escrow Assistant / Title Assistant, Idaho Falls, ID 07/2024 - Present

Serve as go-to resource for internal technical issues, assisting team members with system and device troubleshooting

Set up and maintain user workstations, ensuring systems are functional and up to date Manage high-volume documentation systems with strict accuracy and version control Track multiple workflows and deadlines simultaneously without disruption Coordinate across six offices, supporting consistent operations and communication KeyGlee / Offer Now Idaho

Lead Manager / Director of Dispositions, Idaho Falls, ID 02/2022 - 07/2024

Managed CRM systems and ensured data integrity across high-volume transactions Maintained accurate documentation and system records Identified inefficiencies and improved workflows

3 Rivers Health Center / Blue Moon Apothecary

Administrative Assistant / Office Manager, Idaho Falls, ID 04/2018 - 03/2024

Provided printer troubleshooting during high-volume patient check-ins Set up computers and connected shared devices

Restored printer connectivity during peak hours

Maintained organized digital records

eXp Realty & Keller Williams

Real Estate Agent / Inside Sales Agent, Idaho Falls, ID 05/2021 - 02/2023

Helped clients upload documents and navigate platforms Resolved login issues delaying submissions

Maintained organized transaction records

Hawk Ridge Builders

Framer / Carpenter

Worked from blueprints to measure and install framing Corrected layout issues when measurements were misaligned Maintained safety compliance on job sites

Sunnyside Automotive Group

Mechanic / Service Writer

Diagnosed vehicle issues and explained repair steps Tracked service progress and recurring issues

Coordinated technician and customer communication

Sprint

Sales Consultant

Transferred customer data between mobile devices

Troubleshot Wi-Fi and mobile data issues

Helped customers reset account passwords

Mobile hardware troubleshooting

Basic mobile hardware repair

Professional References

Available Upon Request

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