Customer Service Improver Seeking Flexible Roles

I increased customer satisfaction by **% by implementing a new customer service process. I’m

ready to cultivate my skills and knowledge . as well as add value to an organization while seeking full-time/ part time. i’m willing to work ( Part Time / Full Time ) 30+ hours a week Work Experience

Amazon Warehouse Delivery Station

3700 Forestville Rd District Heights, MD 20747 United States Worked November 23 2025-I’m present

Package Handling & Processing

● Receive, scan, and sort incoming packages

● Label and route packages according to delivery zones

● Stack and organize packages for delivery drivers

● Ensure packages are handled safely to prevent damage Loading & Staging

● Prepare carts, racks, or pallets for driver pickup

● Load delivery vehicles efficiently and accurately

● Verify package counts and delivery routes

● Maintain orderly staging areas

Scanning & Technology Use

● Use handheld scanners and warehouse systems

● Track packages throughout the delivery process

● Identify and correct scanning errors

● Follow real-time instructions through warehouse software KFC

6615 Marlboro Pike District Heights MD 20747

Worked April 30th 2025-November 11th 2025

●Perform morning preparation, including setting up workstations, preparing ingredients, and ensuring equipment is clean and ready for service.

●Stock up supplies for the day, ensuring all food items, condiments, packaging, and cleaning materials are adequately replenished.

●Maintain cleanliness and organization of the kitchen and storage areas throughout the shift.

●Assist in food preparation following KFC’s recipes and quality standards.

●Monitor inventory levels and report shortages to management.

● Support team members during peak hours to ensure smooth and efficient service.

●Follow all health and safety regulations, including proper food handling, storage, and sanitation practices.

●Occasionally assist at the front counter or with customer service tasks, as needed. Metropolitan Protective Services

1802 Brightseat Rd, North Englewood,MD 20785

Worked January 21 2025-I’m Present

● Monitor entrances and exit

● Verify employee, visitor, and contractor credentials

● Issue visitor passes and maintain visitor logs

● Prevent unauthorized access to restricted areas

● Conduct routine foot patrols of hallways, offices, stairwells, and exterior areas

● Observe and report suspicious behavior or safety hazards

● Check doors, locks, lighting, and alarms

● Ensure the building remains secure during and after business hours

● Greet employees and visitors professionally

● Provide directions and basic building information

● Maintain a calm, respectful presence at all times

● De-escalate minor conflicts using verbal communication BEST CROWD MANAGEMENT

1401 Mercantile Ln, Ste 441

Worked There December 3 2024-I’m present

Currently I’m working as a Security Officer, I’m also licensed and have a guard card moving forward, its easy money yet it’s something that I see myself doing. I work twelve hour shifts from six o’clock in the morning until six o’clock in the evening. I take pride in my ability to seamlessly blend these elements to create a holistic security strategy that is not just effective, but also efficient. With deep-seated commitment and passion, I increased our surveillance coverage by 34%, ensuring a safer environment for employees and visitors. My proficiency in the use of two-way radios enhanced communication across security personnel, leading to a 27% reduction in response times during critical incidents.

Checkers Rally’s Drive-In Restaurant

6401 Marlboro Pike District Heights, MD

Worked there January 29 2024-November 11 2024

An experienced manager for almost a year of experience in overseeing the hiring, training and development of new employees and staff. Possesses a strong ability to provide constructive feedback and support to department staff, as well as address employee and customer complaints. Committed to delivering results and creating a positive work environment. Addressed employee and customer complaints to resolve concerns, Delivered constructive feedback and developmental support to department staff. Oversaw hiring, training and development of new employees and staff.

Krispy Kreme

Doughnuts Specialist/Retail

8703 Capitol Heights, MD

Worked There From June 2023 -January 2024

I played a crucial role in the team by constantly restocking and maintaining cleanliness, Affectivly preparing and boxing food, and providing excellent customer service. Chick-Fl-A

Team Member

6681A Backlick Rd, Springfield VA

Worked There From April 2023-June 2023

I demonstrated exceptional skills in food preparation, service, meticulous restocking, cleaning, and adeptly handled cash, restock outside services. Substitute Teacher

Kiddie Kreations Summer Program

Forestville MD, 20747

● Delivered instruction across multiple grade levels while following teacher lesson plans

● Maintained a structured, respectful, and inclusive classroom environment

● Adapted teaching methods to meet diverse student needs

● Managed classroom behavior in accordance with school policies

● Communicated effectively with students, staff, and administrators

● Provided detailed feedback to teachers regarding student progress and behavior Tropical Smoothie

Crew Member

1703 Richie Road Station CT Capitol Heights MD

Worked there from September 2022- February 2023

I undertook responsibilities ranging from meticulous restocking and cleaning to proficiently handling food preparation, cash transactions, and delivering.

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