Administrative Professional with Medical & Billing Expertise

Juliana Bermudez

*** *. ** ****** **.

Phoenix, AZ 85020

***********@*****.*** 602-***-****

PROFESSIONAL SUMMARY

Detail-oriented and self-motivated administrative professional with extensive experience in medical records, accounting support, and customer service. Strong organizational skills with the ability to manage sensitive information, multitask efficiently, and provide excellent service. Bilingual in English and Spanish.

SKILLS

Dedicated Team Player

Customer Service Excellence

Strong Organizational Skills

Medical Records Management (HIPAA Compliance)

Computer Skills: Microsoft Word, Excel, PowerPoint, Windows

Typing & Filing

Bilingual: English & Spanish (spoken and written)

PROFESSIONAL EXPERIENCE

Cardiovascular Consultants – Medical Records

October 2017 – November 2025

Managed, organized, and secured patient records in compliance with HIPAA regulations

Prepared patient charts and gathered necessary documentation

Ensured accuracy and completeness of medical records

Utilized medical systems including Allscripts, TouchChart, Athena, NextGen, and Epic

United Drugs – Administrative Assistant / Accounting Assistant

February 2014 – September 2017

Handled high-volume telephone inquiries and customer interactions

Assisted company president with administrative tasks

Managed incoming/outgoing mail, FedEx shipments, and office correspondence

Processed checks, claims, and invoices

Reconciled accounts receivable and ensured accurate payment posting

Managed daily deposits totaling up to $50 million

Printed and processed pharmacy checks bi-weekly

Researched and resolved payment discrepancies with pharmacies

Processed insurance payments and claims

Phoenink Tattoo Shop – Administrative Assistant

January 2012 – February 2014

Provided customer service and assisted with inquiries on services

Managed scheduling and phone communications

Handled cash transactions and maintained money center accuracy

Monitored inventory of office and tattoo supplies

Phoenix Children’s Hospital – Health Unit Clerk / Sitter

August 2005 – September 2011

Managed patient check-in and insurance verification

Maintained and organized patient charts

Provided direct patient care and supervision (newborn to 18 years old)

Monitored high-risk patients, including those with behavioral health needs

Assisted with daily care, including hygiene and comfort

Engaged patients with activities to support emotional well-being

EDUCATION

Sunnyslope High School

High School Diploma

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